Gema Langan Email & Phone Number

Austin, Tx, Us

Review and interpret data to determine root business objectives that influence B2B relationships. Identify trends and areas of improvement for major manufacturers, financial, and tech companies. Create compelling and concise reports that reflect common themes affecting business relations.

Austin, Texas Metropolitan Area

• Assert accountability to maintain accurate, well-structured, and user-friendly documentation for globally used products like Android, Chrome, Google Photos, WearOS, and Google One.• Exceed client expectations to complete projects on time or ahead of publishing deadlines.• Reduce project turnaround times through close monitoring and organization of timelines.• Motivate and mentor a team of 10 writers to impress client and interactive teams with writing, project execution, and communication.• Promote 5 General writers into Senior writer positions; Promote 1 Senior writer into a Lead writer position.• Offer comprehensive solutions that entice quick resolution for content challenges between teams.• Research and consult with subject matter experts to translate complex technical concepts into actionable documentation for broad-spectrum audiences.• Review and edit content produced by other team members to deliver content that adheres to product tone and format.• Implement security and leak prevention to maintain zero leak status.• Uphold database hygiene to keep organized files.• Delivered first-rate content while employed remotely.

Austin, Texas Metropolitan Area

• Reviewed project detail requests from stakeholders for completeness.• Communicated with project managers and stakeholders to meet project priority and timelines.• Delegated writing assignments to team writers based on skill level.• Mentored writers to increase team productivity and performance.• Produced accurate draft framework to align with article content.• Established information architecture to capture the intended topic for the target audience.

Austin, Texas

• Originated technical documentation processes and procedures for performing organized tasks for a startup company.• Applied system implementation projects to create comprehensive documents for network users.• Developed a systematic framework to create, edit, proofread, and evolve product listings and specifications.• Interfaced weekly with SMEs and engineers to understand technical complexities and translate into easy to understand descriptions.• Immersed myself in conversations and learning to quickly understand and master Power over Ethernet technology.• Executed marketing campaigns to increase product sales by 30% year over year.• Launched market research initiatives to capture a niche audience and expose a small networking startup as a contender in the industry.• Standardized database formatting for organization.

Austin, Texas Area

• Guided educators and administrators through website navigation, enabling them to spend entire budgets on Apple products for their districts.• Resolved customer challenges through troubleshooting and research.• Achieved record-breaking accolades for turn around times.• Increased the team success rate through peer mentoring.• Utilized keen detail-work to accurately process purchase orders for dollar amounts in the hundred-thousands.• Exceeded daily metrics while maintaining a 99.8% accuracy rate.

• Gained client trust and confidence through professional demonstration and expert product knowledge.• Attracted new customers using creative marketing tactics to articulate specific attributes and key characteristics of wines.• Researched wine profiles to describe specific wine details with adept accuracy.• Achieved top sales in the region by facilitating private wine classes and wine tastings for weddings and special events, winning a trip to Italy.

• Exceeded P&L goals quarterly, effectively managed a budget to yield profit, and created schedules to maximize productivity.• Generated profit by 20% for a failing location in South Austin in a 3 months period.• Retained a staff of 30 employees with the lowest turnover in the district. Recruited and certified talented assistant managers.• Mediated and resolved employee grievances, creating a positive and cohesive workplace.