Christine Pires Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Canada

• Daily Active Directory Employee Onboarding/ Offboarding account maintenance, final share, Printer Address book administration• Facilitate communication accounts G2M, Skype, Telus Teleconference , Exchange Adminstration• Cisco Call Manager and Unity VOIP Phone and Voicemail box administration, Cell phone troubleshooting• Process, Service Desk escalated tickets utilizing Service Now, investigate, resolve, create or contribute to documentation and/or escalate as required to Application, Network and System Administration teams• Remote Desktop support and Server Administration via Remote Tools such as Skype, Team Viewer, RDP• Worked with Accommodations team identifying and planning for IT Networking and electrical requirements for new/renovated spaces

Vancouver, Canada

• Responsibilities as part of a team in the management and maintenance of critical telecommunications systems utilized daily by the emergency ambulance fleet including intra-vehicle computing, networking, GPS, Wi-Fi and radio communications hardware used routinely for the dispatch of emergency resources for the province.• Provide radio communication technical support of primary Dispatch centers distributed across the province • Responsible for all purchasing related to the ongoing daily operations of the Vancouver Telecommunications radio shop, co-ordination of contractor repeater maintenance of province wide VHF radio network and new vehicle configuration installs • Attend BCAS User Committee meetings at, and liaise with ECOMM relative to purchasing and configuration of Harris mobile and handheld radios • Bench test utilizing GDR8000 and Aeroflex Comm monitors to quick turn-around daily repairs to Harris and Motorola radios • Troubleshoot, replace & de-install intra-vehicular computing systems as required• Respond utilizing Issue Trak incident ticketing system in support of paramedics, Unit Chiefs and Dispatch Operations Centers and hardware break/fix regarding radio communications

Coquitlam, Bc

• Maintenance and troubleshooting of Wireless networks in support of mobile fleet surveillance solutions• Daily customer remote support of in-house designed video management software solutions• Assisted in the preliminary design and implementation of wireless network systems and integration with fixed networks• Performed pre and post-sales network analysis to ensure maximum performance with respect to Seon's products• Worked with Sales, Engineering and Service teams to provide support and ensure exemplary experience for customers.

Devon Island, Nunavut & Vancouver, Bc

• Provide support of all computing and communication systems for expedition class research projects in the Canadian High Arctic for a diverse high end user base to facilitate multidisciplinary science endeavors as they relate to space exploration.• Assist in deployment and maintenance of satellite communications, IP telephony, Wi-Fi, VLAN, VHF & UHF radio systems• Test and configure network hardware of varied wireless technologies• Developed and maintain Inventory tracking management system • Provide training for, manage, configure and maintain handheld safety radio system• Facilitate and streamline dynamic field network deployments and management of constantly changing requirements.• Set up and maintenance of field deployable networks comprised of Microwave, Wi-Fi and OFDM technologies• Facilitate secure remote Telemedicine solutions• Complete end user support of Microsoft and Apple platforms in a Vlan environment

• Participated in a large scale migration and consolidation of distributed domains across BC• Served as network and end user support on site support of Colony Farms Forensics & Riverview Hospital Facilities• Consistently exceeded weekly quotas in a large support team utilizing Heat call tracking software • Maintaining file print application, Web, and VPN connectivity for mobile users• Daily add, remove, change maintenance of Exchange 2003 messaging environment • Development and maintenance of documentation for backup & emergency recovery procedures• Coordinating and performing hardware and software updates• Daily maintenance administration of large scale data storage, anti-virus and messaging systems• Daily administration of corporation wide Blackberry Enterprise Server and services• Worked diligently to support facilitation of a high level of server workstation and system availability to minimize impact on users and research in multiple medical facilities

• Support Microsoft client desktops for 150 users locally and 35 in remote offices across Canada including VPN mobile users• Perform daily maintenance , monitoring, diagnosis and resolution of hardware & software issues• Management and maintenance of backup strategies utilizing Backup Exec 5 and HP Surestore DLT libraries• Maintain high availability to technical CAD and GIS user of large network of printers & plotters• Daily administration of user accounts, permissions and Exchange 5.5 system & basic Octel telephony changes • Implemented and maintained multi domain licensing documentation management system

Vancouver, Bc

• Developed and maintained helpdesk incident and Hardware inventory tracking systems• Managed and maintained data storage, backup and software licensing• Departmental desktop support, workstation & server maintenance & troubleshooting

Richmond

OEM configuration, break/fix hardware technician, software imaging etc during co-op positions with companies such as Alcatel and TLD.