• To provide accurate quotations to customers within an acceptable time period and follow up.• Action customer bookings accurately and within an acceptable time period.• Attend weekly sales meetings and report on new sales each week• Ensure customer queries & complaints are dealt with in a prompt and professional manner, ensuring a high level of customer service is given at all times• Report KPI's information daily• Build and maintain key customer relationships & regular… Show more • To provide accurate quotations to customers within an acceptable time period and follow up.• Action customer bookings accurately and within an acceptable time period.• Attend weekly sales meetings and report on new sales each week• Ensure customer queries & complaints are dealt with in a prompt and professional manner, ensuring a high level of customer service is given at all times• Report KPI's information daily• Build and maintain key customer relationships & regular customer follow ups.Act as a main point of contact from initial enquiry through to the completion of the event• Working with the Sales & Marketing department to promote the brand and encourage further sales. • Produce client proposals• Liaising with clients about their requirements• General administration duties Show less

Working in conjunction with production and external sales to meet the requirements of customers.Duties & ResponsibilitiesTo provide accurate quotations to customers within an acceptable time period and follow up.Action customer orders accurately and within an acceptable time period.Liaise with Purchasing to ensure availability of raw materials.Liaise with Production to agree despatch dates of customer orders.Attend daily Production meetings and liaise with… Show more Working in conjunction with production and external sales to meet the requirements of customers.Duties & ResponsibilitiesTo provide accurate quotations to customers within an acceptable time period and follow up.Action customer orders accurately and within an acceptable time period.Liaise with Purchasing to ensure availability of raw materials.Liaise with Production to agree despatch dates of customer orders.Attend daily Production meetings and liaise with customers regarding despatched dates and amendments.Raise accurate technical specifications and labels for each customer order and along with PDF's upload them onto the internal SOP system.Acknowledge all customer orders within an acceptable time period.Ensure information available on SOP is accurate and amend where necessary.Accurately complete customer stock sheetsReview finished goods report on a monthly basis.Report KPI's information dailyVisit customers when required.Contact all allocated customers monthly Show less

As the company grew, I was given the opportunity to take on more responsibility and as such also conducted the below tasks within the office;• Project scheduling • Quality Control & Process Management• Providing addition levels of customer service requirements• Providing management teams with assistance for key problem solving & decisions both internally and externally.

My role was expanded to including the following day to day tasks – • Dealing with customer queries/complaints (at an entry level, either via phone or email)• Purchasing/Ordering – Hardware• Recording & Monitoring Holiday request & support lieu days• Travel & Accommodation Requirements for whole company• Company Corporate/Marketing, Team Building & social events

• Supporting the internal Sales & Marketing Team• Inputting client data in the CRM system• Assist with all customer enquiries• Research into new customer leads• Produce client contracts• Liaising with clients about current projects• Updating Sugar CRM System – quotes/pricelists etc• General Admin duties (including answering phones, ordering stationary, organising staff events, and supervise internal meetings with clients & shareholders).