Gemma Cooper Email & Phone Number

Bournemouth, England, Gb

Bournemouth, United Kingdom

My responsibilities - Answering all meeting, events and wedding enquiries and ensure they are dealt with in a proactive manner and converted to confirmed bookings. Increase revenue across all departments by generating new ideas and promotions. Organise and attend wedding and trade fayres as well as organising all weddings and events. Manage the hotel's social media accounts and hotel's website. Conduct show arounds as and when required.

Bournemouth, United Kingdom

Bournemouth, United Kingdom

My responsibilities- I was a hotel Receptionist/Duty Manager at the Durley Grange Hotel. I was the first person to always greet and welcome guests and make them feel at home. Checking in guests as well as out and taking payments for their accommodation and meals. I managed the hotels floats and was also in charge of group bookings for events happening in the surrounding area, making sure rooms and prices where allocated to each guest. I gained basic bar experience in the evening while managing reception at the same time. I was able to do stock checks and place drinks orders for the hotel. My manager gained a lot of trust in me as once she had finished her shift i would then become a duty manager dealing with complaints or any questions guests may have. Other roles i had done while working there was placing stock orders for the kitchen three times a week and also stock for housekeeping.

Poole, Dorset

I worked as an apprentice junior stylist in order to finish my Level 2 in Hairdressing.My responsibilities - Keeping the salon clean and tidy. Looking after clients, working front of house taking clients bills, booking appointments and answering the telephone. I washed clients hair and occasionally applied colour and also blow dried their hair.

Poole, Dorset

My responsibilities - Running food to tables, cleaning tables and relaying them. I also learnt a bit about waitressing which lead to taking orders and bills from tables I was covering. I also worked front of house taking booking on the phone and assisting people to their tables.