Silvana Dimitrova Email & Phone Number

Bournemouth, England, United Kingdom

• Organized special events in restaurant, including receptions, promotions and corporate luncheons.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.• Maintained safe working and guest environment to reduce risk of injury and accidents.• Led and directed team members on effective methods, operations and procedures.• Carefully interviewed, selected, trained and supervised staff.

Bournemouth, United Kingdom

• Responded to customer concerns with speed and knowledge to maintain composure and professional demeanor.• Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.• Ensured smooth, day-to-day management of the building and operations teams.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Worked and trained staff in all departments of the hotel.• Carried out day-day-day duties accurately and efficiently.

Lyme Regis

• First worked in the hotel as a management trainee during a university placement in 2014-2015.• Received trianing in all departments of the hotel.• Responded to customer concerns with speed and knowledge to maintain composure and professional demeanor.• Coached and developed recepionists to effectively minimise and resolve customer issues, providing additional support as required.• Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.• Handled marketing responsibilities and event coordination for effective accommodation promotion and continued customer appeal.• Used expert organisation and delegation abilities to effectively manage reception and restairant teams, improving operational efficiency.• Supported Reception and Restaurant in improving operations and resolving issues to deliver top-notch customer service.

Bournemouth

• Ordered, received and stocked supplies and retail products.• Served individually made coffee drinks to over 100 customers daily.• Constantly expanded personal knowledge of coffee styles and varieties.• Made and served more than 100 cafe beverages per day with speed, quality and consistency.• Trained new team members with positive reinforcement and respectful, encouraging coaching.• Cleaned counters, machines, utensils and seating areas daily.• Updated menu with daily offerings and specials, using personalised artistic touches.• Greeted guests with pleasant smile and superior customer service.

Lyme Regis

Ba (Hons) Tourism Management, Tourism Management

Sales And Management