Senior Management Executive (+18 years) with expertise in consulting and global companies operations, with deep focus on luxury and retail.I paired my consulting experience with an Executive MBA and now focus my career in luxury industry.Proven ability to design, implement and run sustainable Operations Management Strategy, Processes, and systems focusing on tangible value realization.Experience:- Assist and communicate with executives in decision-making, program management, and initiative implementation- Lead operations, IT, and business improvement functions in the delivery of business strategy, goals and objectives- Responsible for delivery of high quality, cost effective operational support to help drive process control and leading levels of client satisfaction- Lead, direct and motivate direct reports in the end-to-end client service delivery, ensuring the highest possible levels of service- Plan, support and review the performance of the function, identifying development needs for both individuals and the team as a whole- Lead the delivery of standardised policies and procedures- Lead legal processes and initiatives with our clients (Spain and Global)- Take primary responsibility for establishing, assembling, and approving all business plans and business requirements for Spain- Support the overall operational governance and decision-making process for Spain- Proactively address pressing business issues that need immediate attention- Serve as liaison between team members, executives regarding company climate, project updates and planning- Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the mitigation plans- Create and update monthly dashboards to track Commercial Plan and changes in key metrics. Strictly manage deadlines and follow up on content owners for Quarterly Business Review & Financial, Steerco and other Functional reviews.Specific areas of specialization include:- Operational Model definition- Business Process Design and Reengineering- Program and Project Management - Business Case development- Supply Chain- IT/Digital Operations- Organization Change Management- Legal Operations / Contract Management- Talent & Performance ManagementMain Clients and Companies: Colnaghi, Unilever, Philip Morris, World Duty Free, Carrefour, Grupo IFA, Eroski, Schweppes, Telefónica, Volvo, Mapfre, Allianz.