Gemma Elliott Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

Overall responsibility for planning and co-ordinating the delivery of information, relating to a range of business-wide activities into our membership & sales team. Establishing processes to work collaboratively and to enable a joined-up approach to delivering our strategic priorities. Equipping and supporting our team of account managers with information to enable them to effectively engage with our members and help them to understand the value of Jisc. Establishing myself as a trusted partner and working effectively with a range of stakeholders across the business to deliver an excellent internal customer service. Taking an active lead in a number of key business wide strategic projects to ensure that our account managers are equipped to support our members to understand key business decisions that are affecting their membership. Trialling and using a wide range of technologies to communicate and work with colleagues across the business who are office-based or work remotely

Newcastle Upon Tyne, United Kingdom

Marketing lead for the membership & sales team, responsible for organising, planning, co-ordinating and delivering a range of Jisc marketing and events activities. Developed strategies for communicating with a wide range of internal and external stakeholders using appropriate marketing and communications channels. Developing and executing marketing plans in relation to key products and activities. Establishing processes across the team to ensure a collaborative and joined-up way of working

Newcastle Upon Tyne, United Kingdom

Jointly managed the operations team to provide an exceptional service to a range of internal and external stakeholders. Managed a rolling portfolio of service wide projects in areas such as digital communications, events and marketing. Managed day-to-day financial administration for the service, working closely with service director to oversee significant service budget and individual project income

Provided administrative support to members of the team, processed invoices on SAP, booked travel, updated finance spreadsheets and prepared training materials for workshops.

Attended Board of Studies meetings (3 per year) provided reports to the board containing feedback from programme participants - raised particular concerns and highlighted any successes.

Newcastle Business School

Responsible for administering three postgraduate programmes, using student records system to update and maintain records and provided secretarial service for exam boards and programme committee meetings.

Newcastle Business School

Provided administrative support for programmes running at Mediterranean College in Athens, updated and maintained student records system. Provided secretarial service for exam boards.

Level 5 Coaching & Mentoring

Postgraduate Certificate In Professional Practice, Higher Education Administration And Management

North East Leadership And Administrative Management Certificate

Hnc In Business

Diploma In Administrative And Secretarial Procedures

Education record