Gemma Keogh Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Leading the Australian retail portfolio. Driving sales, operation excellence & growing brand awareness in the market.Passionate about educating and understanding what impact the apparel and fashion industry has on the planet and people and to offer a natural alternative with icebreaker.Developing brand ambassadors who are deeply connected to our purpose to educate & inspire our customers on the benefits of natural fibres & a life less plastic.Part of the APAC leadership team.Responsible for operations, training, project management, repairs & maintenance in AU Working in agile style, updating global retail operations manual and global retail onboarding program.Achieved financial budget FY20 for AU retail and exceeded EBIT target by +4.9% & up on LY +706.3%

Melbourne, Victoria, Australia

Successfully led the NZA retail fleet of 18 stores in a secondment role, whilst we recruited an Auckland based HOR.2 NZ regional managers and the Australian stores as direct reports. Achieved double digit growth on LY across NZA and increased conversion by +3%.Co-ordinated and supported, communications, logistics, operations for the closure of all our 18 stores when COVID struck NZ & AU.Created an engaging WFH full time schedule for all of our retail team members across NZ & AU. Facilitated and hosted icebreaker's leadership program and facilitated VF's core curriculum Growth Mindset, for all managers and assistant managers. Developed a comprehensive program involving sessions on well being, brand, cooking classes, yoga, product training and some fun & games.I continue to support the NZ retail fleet and host/facilitate the L&D for all NZA leaders.

Melbourne, Australia

Part of the senior leadership & strategy team.Reporting into the MD and board.Across all retail operations in Australia Full accountability for P&LCustomer centric at all timesPeople first approach & cultureCreate highly engaged teams who succeed and thrive in their roles, cultivating a strong culture in every store/team/dept throughout the business which is recognised as one of NZ best place to work.Successfully succession plan, retaining and developing top talent in the business.Authentic leader who strives for excellence at all times who likes to challenge the status quo in order to generate desired results & outcomes.Works closely with the planning and merchandise team to ensure the right stock is in the right place at the right time and to ensure styling/product is right for the Australian consumer.Energetic with a positive can do attitude and believe people are our biggest assets.

Melbourne, Australia

Won Regional Manager of the Year 2016A brand ambassador, establishing and building both brands into the Australian market.Overseeing all operations in Australia, P&L accountability.Maintaining and growing the Best Workplace Culture the Overland Group are known for.Ensuring the customer experience and journey was seamless at every touch point. Delivering memorable, engaging in store experiences.Large focus on succession planning and developing highly engaged teams and individuals.Worked closely with the merchandise and buy team to curate ranges for the AU market.Responsible for all promotions, creating sales strategies to make seasonal targets and GP budgets.Lead, developed and coached 8 Merchant stores and 2 Mi Piaci stores.

Melbourne, Australia

Driving exceptional service & sales for both countries and brands, responsible for 60 stores, over 400 employees and direct report for 6 regional managers in NZ and 9 managers in AU. Part of the senior leadership & strategy team.

Melbourne, Australia

Melbourne, Australia

Store Manager of Collins Street Flagship store.Managed Purple label, Black label and Polo Ralph Lauren in store.Harvested a positive and professional working enviroment for staff and customers alike.First class customer service.Creating, maintaining and strengthening relationships with top clients.

Dublin, Leinster, Ireland

Sales floor manager in Ireland's luxury department store.Responsible for 11 concession managers and 16 brands including, D&G, Chloe, Phillip Lim, Marc Jacobs, Tory Burch, Ralph Lauren, Love Moschino, DKNY, T by Alexander Wang, Haute Hippie and more.Responsible for delivering first class service and exceeding expectations to high profile guests, celebrities and our valued Brown Thomas customers.Maintained impeccable brand standards at every touch point encountered with the brand.

Dublin, Leinster, Ireland

Managed 11 stores including the flagship store.Worked with a large variety of footwear brands. Shoe Studios own brands Bertie, Pied a Terre, Roland Cartier & Roberto Vianni. Other brands included Marc Jacobs, D&G, Alessandro Dell'Acqua and many more.Opened several new stores, managed all operations in Ireland and trained in new management and teams with ongoing coching and mentoring.Increased sales and lowered wage costs. Implemented first class service standards.

Indigenous Cultural Competency

Sustainable Business Strategy, Sustainability Studies

Strategy Execution

Negotiation Mastery

Diploma Of Education, Marketing, Sales Management, Pr & Advertising

Education record

Activities and Societies: Captain of basketball team, drama club, volleyball team.