Management of an outsourced legal account across 9 locations in the UK, with responsibility for over 150 members of staff. Other responsibilities included contract negotiation, adherence to contractual SLAs, best practice, process improvement, P&L and budget management, client engagement, MI, project management and implementation, driving strategy and continuous improvement through innovation.

Management of an outsourced legal account across 9 locations in the UK, with responsibility for over 150 members of staff. Managed the TUPE and onboarding of 80+ members of staff and was heavily involved in the design, testing and implementation of an electronic working solution to allow the legal client to work in a paperless and agile way.

Regional Secretarial, Admin & Data Support Manager.