Gemma O'Neill Email & Phone Number

Colchester

Reason for leaving: Seeking full payroll exposure role that is remote & permanent in a supportive environment. ● Inputting payroll data for 13 payrolls including Irish & Pensioner payrolls with varying submission dates for 4,300 employees (starters, leavers, extensions, bonuses, advances, one off payments, average holiday pay, salary/hour changes, transfers, loans, deductions) ● Flexible Benefit inputting and queries● Pension enrollment & changes across payroll, HR systems and Nest provider● Responsible for the Leaver Control, ONS, Overtime (Uploads & manual inputting) and running the Weekly payroll (Work Experience and Interns via Timesheets) in conjunction with Bureau team ● Auditing HR and Payroll systems, to ensure data matches and systems are both up to date. Resolving any discrepancies with the HR/Finance Teams through to conclusion ● Gross to Net, National Minimum Wage and Part Time checks● Age Tests and Acting Up/Secondment internal checks● Running Nominals● Assisting in P11D changes● Working closely with HR to obtain corrected or missing information● Producing month end reports for Internal and External requirements ● Providing employees with payslips, P45’s, P60’d and P11D's● Managing the Group’s Inbox and responding to queries (pay, tax, payslip, portal)● Training staff and monitoring work to ensure accuracy● Implementing improved ways of working & producing how to guides

Loughborough, England, United Kingdom

Reason for leaving: Remote ended location not viable.• Weekly and monthly payrolls up to gross pay • Inputting joiners, leaver, pension enrolment, student loans and tax codes• Releasing payslips, RTI and HMRC submissions, and collating HMRC reconciliations for the client• Running reports and resolving and errors before running final payroll• Processing payroll related queries promptly and providing the clients with payroll reports after submissions

Colchester, England, United Kingdom

Reason for leaving: Progression into full payroll function• Responsible for the business critical functions of weekly and monthly payrolls up to NET pay for all care staff. As part of that I manage 18 branches and approx. 900 employees. • Manual calculations for Sickness, Maternity and Leavers• Inputting manual adjustments. Running reports and querying any potential errors with Home Managers• Processing payroll related queries promptly via email and tickets within a set time frame; including Out of Cycle, Additional Payments, Bereavement Payments, Leavers and Gross Pay Queries• Produced process guides and provided training/supporting to other colleagues• Setting up and amending pay rates for employees including mileage details• Liaising with other Finance Departments and with care branches• Systems used include Coldharbour, DCP, Care Plannner, Freshservice, Service Now. Slack and Google drive also used daily for internal communications and documentation

Colchester, England, United Kingdom

Reason for leaving: Contract role• Cash collecting, posting and allocating• Cheque runs and Bacs posting• Working closely with Sales and warehouse colleagues to ensure smooth running for all orders•Managing pending orders and releasing when appropriate / following up any issues• Adhering to deadlines• Query resolution and issuing refunds • Providing great customer service

Colchester, England, United Kingdom

• Cash posting of remittances and full account reconciliation • Direct Debit Letters and collections• Cash collecting by letter, e-mail and phone• Adhering to SLA and month end deadlines• Following the company’s chase procedures• Communicating financial information with Home Staff, Head Office colleagues, residents or their appointed contact, LA’s and CCG’s• Journals/Write Offs/Allocations/FNC Schedules• Searching for probate• Software used Financials Coldharbour and Financials Income Processing

Colchester, Essex, United Kingdom

Reason for leaving: Salary• Cash posting of remittances and full account reconciliation • Cash collecting by phone and e-mail• Maintaining and building great customer relationships with customers, publishers and sales teams• Software used SAP/CRM/Vista• Adhering to SLA and month end deadlines• Following the company’s chase procedures in line with Insurance risk• Ensuring customers are invoiced in accordance with individual Publishers discounts and prices• Communicating with Team Leaders, Assistant Manager and a Credit Manager regarding any issues as well as forward planning on your accounts

Colchester, United Kingdom

Reason for leaving: Consistent low staff levels• Producing invoices and credit notes for Private funders and PMI. Taking card payments via phone.• Software used is SAP/JDE/Maximis• General office duties including filing, emails, post and in bound and out bound phone calls• High volume of data entry including financial information and addresses • Working closely with the Credit Control Team, resolving queries and processing adjustments to the billing as requested• Adhering to month end time frames and GDPR• Communicating with private medical insurance companies due to failed claims

Colchester, United Kingdom

Reason for leaving: Challenge• Producing invoices and credits for Local Authorities, CCGs and Private funders • General office duties including filing, emails, scanning, post and in bound and out bound phone calls• High volume of data entry including financial information• Processing fee adjustment in a timely manner on an ad hoc basis and Annual Uplifts • High level of administrative duties and attention to detail• Working closely with the Credit Control Team, resolving queries and processing adjustments to the billing as requested• Clear communication with Home Managers/Receptionist/Administrators/Regionals via phone and e-mail requesting information; correction to information supplied; reduction to weekly rates• Allocation of monies and banking of cheques • Site visits to care homes to meet colleagues and tour different facilities. Face to face time with Home Managers and Home Administrators; where training and resolutions of high debt and any issues could be resolved• Adhering to month end time frames

Colchester, United Kingdom

Reason for leaving: Threat of redundancy• Producing invoices and credits for Local Authorities, CCGs and Private funders • Sending statements and letters to residents and family members• High level of administrative duties and attention to detail• Processing fee adjustment in a timely manner on an ad hoc basis and Annual Uplifts • Clear communication with Home Managers/Receptionist/Administrators/Regionals via phone and e-mail requesting information; correction to information supplied; reduction to weekly rates• Site visits to care homes to meet colleagues and tour different facilities. Face to face time with Home Managers and Home Administrators; where training and resolutions of high debt and any issues could be resolved• Reconciliation of accounts• Processing credit card payments• Managing the accounts inbox

Colchester, United Kingdom

Reason for leaving: Threat of redundancy• O&M is a pension company where I learnt the main accounts processes from entry level• High volumes of accurate work whilst providing an excellent customer service to visiting prospective and existing customers• Chasing for payment via letter and phone• Use of the in-house accounts program to maintain the Sales, Purchase and General Ledger accounts. • Checking paperwork sent to us from customers and querying information before submitting it on to the system. Proofing colleagues work before it was sent out to the customers and requesting amendments.• Front of house duties such as greeting customers, taking deliveries and operating the main switchboard

Colchester, United Kingdom

Reason for leaving: Carer progression.Work Resourcing’s aim is to help companies recruit and I worked on the HSBC campaign as a telephone interview scheduler and then as an Exit Interviewer and later made Team LeaderI conducted telephone interviews for pre-employment screening information. This involved collecting personal information securely and within a set time frame, write ups and inputting data into the system accurately and in a timely fashion. I also carried out exit interviews to provide HSBC with data as to why employees had decided to leave I monitored and audited the team and provided regular feedback I was also tasked to produce new methods of working, creating workflows, scripts, coming up with new ideas for the business and implementing them. I also updated HSBC on the progression of candidates and their progression within the system with conference calls and management information sent on a weekly basisGeneral administrative tasks such as photocopying, filing, faxing, emailing, data entry and high level of inbound and outbound calls

Bachelor'S Degree, English Literature, 2:2

Aat Level 2