We produce independent inventories, check-in, mid-term and check-out reports on a wide variety of properties from studio apartments to country estates. We provide inventory services throughout Buckinghamshire and surrounding areas. With 15 years of property management experience we offer a professional, fast, friendly and efficient service with our 24 hour booking facility to letting agents, landlords, management agents and tenants.

Working in the Branch Network, I am primarily responsible for identifying sales and service opportunities. Through customer reviews and enquiries, I tailor the appropriate financial solution through our range of Products and Services. I build and maintain customer relationships, generating new business and ensuring advocacy.I have consistently exceeded challenging individual and team value and service targets, regularly achieving an A Performance Rating.Through analysis and identification of customer needs and aspirations I have maximised customer satisfaction and identified solutions to make their lives easier.I have built strong working relationships and developed good practical liaisons with customers and internal business units, introducing quality referrals to group specialists.I am always vigilant of governance, regulations and potential fraud with new and existing customers, supported by completion of Compliance Passport and KITE (internal system). I take ownership of complaints and endeavour to provide an immediate resolution, to ensure customer advocacy.Excellent diary management and organisational skills insure I am focused on my goals and ensure administration is completed in a timely manor.

Responsible for managing a portfolio of approximately 350 business customers (each circa £250k - £600k annualised revenue) delivering organic growth opportunities within my portfolio and pursing customers who utilised banking facilities outside of Barclays.My core responsibility was for the retention and growth of customer relationships, delivering a high quality and relationship focused service, across a portfolio.I have always displayed a passion and enthusiasm for the customers and their needs. Offering support and guidance with a view to becoming an integral part of customers’ professional support network. I proactively worked with colleagues across the group to support the growth of leads, including joint visits and lead generation activities.Working with small business support I responded to complex servicing requests and complaints, seeking to exceed customer expectations.

A leadership role in the retail organisation, I managed a B3 Branch, with four existing members of staff. My focus was to run a well controlled operation with engaged and motivated staff. I was responsible for leading the branch to reach it’s goals in service excellence, sales and operational targets. At my start, it was underperforming branch at 64% of target with poor team performance and low morale at my start date. In November 2005 the branch had achieved 117% and was rated 31st nationally. I was solely responsible for the retail sales and left the role having exceeded my personal target at 146%I delivered exceptional performance through sales and customer centricity.I worked in collaboration with business partners to maximise sales opportunities.I am able to communicate in an open, candid, complete and consistent manner. I regularly conducted team meetings, one to ones and coaching sessions to drive results. I am able to adapt my communication style to the audience and situation /moment.

I travelled extensively through America, Fiji, New Zealand, Australia, Malaysia and Thailand, enabling me to hone my interpersonal and organisational skills. This experience allowed me to communicate and mix with diverse cultures, which led me to a greater awareness of global diversity. In Australia I was employed by Carlson Marketing based in a call centre receiving inbound calls, the purpose to exceed the service level agreement set by their client, Common Wealth Bank.

Based in a busy retail environment my role as a Travel Agent was to promote and sell holidays, including travel related services to the general public.The ability to build and maintain customer relationships, creating new sales and attaining repeat business.I exceeded my personal target and collaboratively as a team we achieved first place in our region, 2 years successively.Using my product knowledge to match and identify customer’s requirements.Creating bespoke travel arrangements for maximum satisfaction.Service Excellence