Responsible for a large scale team supporting critical services that underpin core banking platforms within BUK. My team are responsible for supporting core systems 24*7 as well as ensuring we maintain the highest level of security and regulatory standards.

Senior Service Manager responsible for a team of AVP Service Operation Managers and Service Engagement Managers within Run the Bank supporting the UK Cards Business, accountable for the delivery and performance of Credit, Debit and Fraud applications.

Service Level Manager accountable for high profile Services underpinning critical business operations, owning Senior Stakeholder relationships both within Technology and the Business. Excelling in all challenges, underpinned by service excellence. - Supported the successful delivery of the PSD3 project, representing service throughout the project lifecycle. - Created and Implemented multiple processes within the service team to bring control and deliver value to the business. Including a Service Improvement process to capture and track ongoing service initiatives. A patching process to enable visibility and control of vulnerabilities across the service portfolio.

Service Level Manager accountable for a number of criticality C and D services, meeting Service Level Agreements and providing an interface between IT and Business Clients.

Provided navigational and operational support on a global basis to resolve technical and application queries for Barclay’s employees. Resolving a wide variety of issues across Barclays as a whole, enabling customer and none customer facing staff to deliver exceptional customer service and sales.