Gemma Sinclair Email & Phone Number

Bath, England, United Kingdom

Operations manager within the tenancy compliance team. My main duties are to ensure a quality service is being provided by preventing and addressing Anti Social Behaviour (ASB) and other housing related issues within the community and supporting victims of ASB and crime. I am responsible for making safeguarding decisions, managing risk and training within the business. I attend multi agency meetings where building and maintaining partnerships with other agencies and stakeholders are very important to achieve common goals and improve services. I carry out daily managerial tasks such as 1-1’s, delegation, reports, performance delivery, managing and responding to complaints and SLA’s.

My main duties included assessing individuals and families establishing eligibility, homelessness, risk, safeguarding issues and priority need. I provided advice and found solutions to barriers or causes of homelessness. I worked closely with other statutory and voluntary services and attended weekly multi-agency meetings, which has helped me build good working relationships with other organisations within the community. I managed a high case load in a pressured environment showing resilience and initiative in challenging situations. I trained new starters and helped create efficiencies within new processes.

Weston-Super-Mare

Tenancy Coordinator

Gloucester, United Kingdom

Support tenants within sheltered housing in sustaining tenancy, advising and signposting to other organisations, complete fire checks, report repairs, complete risk assessments and support plans. To have knowledge on social housing and benefits.

Cwmbran, Torfaen, United Kingdom

To signpost and advise people in the community on problems with benefits, housing, debt, employment and relationship issues.

Worthing, West Sussex, United Kingdom

To manage the staff team and promote excellent customer service, follow KPIs and ensure sales targets were being met.

As Levels, B

Gcse, A*-C

Diploma Of Education, Personal Training And Fitness