Gemma Smith Email & Phone Number

Ansaback was established in 1998 and are now part of IPPlus PLC, listed on the London Stock Exchange. We pride ourselves in providing professional telephone answering solutions for hundreds of individuals and companies worldwide, offering a seamless extension to their clients businesses, using our advanced call centre systems to handle and transmit data. Ansaback's clients range from sole traders to household names, including blue chip companies, TV advertised retailers and many well known charities. Our telephone answering services can provide any company with the kind of facilities usually available only to major corporations, at a fraction of the cost. We will answer your telephones in your company name - 24 hours a day, 7 days a week, 365 days a year. We have the ability to take customer orders and process payments through your systems, general message taking facility, handle emergency call outs, outbound data cleansing, customer surveys, fault reporting lines, and many other service. As our contact centre has grown, so has the technology we use; CallScripter was developed in-house, as our unique, specialised software to individually handle all calls in and out of Ansaback. CallScripter allows easy integration with 3rd party contact centre applications. It effectively guides the operator through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the correct format, at the right location. Reports can be quickly delivered in a variety of formats, including automatic generation of letters, faxes, e-mails and SMS messages. All reports can be scheduled to run at set times and delivered automatically. CallScripter allows Ansaback to facilitate rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns for each and every one of our customers. Please contact me if you would like any additional information or to see our brochure.

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  Suffolk College

  Performing Arts