Gemma Smith Email & Phone Number

Working as part of a cross-site function to deliver a consistent training and coaching experience to over 200 staff. Identifying development needs and making training recommendations to Operations Managers to address these and monitor progress. Recognising gaps in process and offering solutions to ensure they are properly documented. Ensuring regulatory changes are understood and embedded and all materials are fit for purpose, compliant and accurately maintained.

Working, in a customer facing environment, to set policies and procedures; supporting the rehabilitation of customers in mortgage arrears, ensuring they remain in their homes whilst balancing this with business needs. Displaying empathy and confidently offering suitable options, recognising intent and ability to pay as well as ensuring customers understand the implications of failing to meet contractual obligations.

Ba, Classical And Ancient Studies

Education record