Gemma Williams Email & Phone Number

Burgess Hill

Burgess Hill

Burgess Hill

· Calculation and pricing taking the guidelines into account · Creation of qualified customer quotes in the assigned international customer base · Quote follow up and negotiations · Entering and follow-up of orders · Proactive business orientated communication with customers · Development of strategic quotes and contracts

Burgess Hill, England, United Kingdom

Brighton, United Kingdom

Working closely with local businesses within the Mid Sussex region to help promote to prospective clients. Offering a variety of advertising platforms including informative print offerings and bespoke targeting digital options across a wide range of websites to deliver outstanding results. With the biggest audience in Brighton and Hove, we are the business voice of the city. With a consultative approach, I help local companies promote themselves through our fantastic range of print and digital products to a huge local audience.

Victoria Business Park, Burgers Hill, West Sussex

Associated with the British Chamber of Commerce, I add value to new and existing businesses by offering membership to provide support and provide networking opportunities. I raise the profile of businesses across Sussex and allow business to connect together for the benefit of both parties involved. As a Chamber member, companies are entitled to a number of commercial benefits including healthcare plans, HR support and insurance cover. These will not only help save on operational costs but the services can be used by all employees.

Central Brighton, East Sussex

Working as part of a large team responsible for outbound calls advising customers and selling products and services. Being driven to match the customers with the right products while pursuing and achieving challenging sales targets whilst up selling related services.

Brighton, United Kingdom

Cutting and colouring ladies hair

Caring for the elderly and disabled in the community

Rockwood House, Perrymount Road, Haywards Heath, West Sussex

My main role at Quadrant was resolving inbound customer service related issues, processing orders/cancellations and up selling sister products & services meeting monthly targets. I was involved in training/mentoring staff development.

Asia And Australia

Traveling March 2010 – July 2012 Asia and AustraliaTraveling to various countries around the world and experiencing new cultures. I had a working holiday visa in Australia so I spent some of my time working in hospitality.Skills gained:Developed negotiation skills through daily contact with sellers in markets and vendors throughout Asia.Learned how to adapt to unanticipated situations and improvise new plans due to periodic travel mishaps and unexpected events.Developed budgeting and planning skills by financing, planning, organizing my year around the world. This involved using various spreadsheets and keeping a record of expenses.Communication skills through contact with people from around the world. Learned to use non verbal and verbal communication to overcome communication and language barriers.

Gatwick Airport

Achievement: top scores in seasonal appraisals▪ Demonstrating outstanding customer service by defusing confrontational situations (using problem solving, interpersonal skills to manage aggressive behaviours caused by delays or alcohol).▪ Delivering first class experience (acknowledging frequent travellers, helping single parent travelling with a new born through-out 12 hour flight).▪ Effective listening and negotiating skills (empathise with customers, that were unable to travel with their family on the same flight, missed their connection or lost their luggage.)Achievement: award winner for achieving up-selling targets▪ To date obtained evidence in increasing sales and revenue.▪ On board product promotion and excellent sells delivery.

Gnvq Health And Social Care

Vrq In Hairdressing, Hair Styling/Stylist And Hair Design