Gemma Green Email & Phone Number

Birmingham

Cardiff, Wales, United Kingdom

Warminster, England, United Kingdom

• Collaborated as a team to ensure great customer service was provided at all times, for example multi-tasking with other colleagues. • Prioritised tasks and completed them in a timely manner.• Made coffees, frappes and iced drinks with precision, prepared the bar and tables to the highest standard, and on time.• Served customers in a friendly, yet professional manner, always trying to go above and beyond their expectations.

• Wrote blogs for their website, including researching which topics would be of interest to the target market.• Outreached to similar companies liaising to see if they would like to collaborate with MCNB in future projects.• Researched what to include in the ‘Dyslexia Month’ campaign which we aimed to launch during September, creating Excel Spreadsheets and Word Documents with useful resources for the Campaign.• Researched and identified stock photos on websites for example ‘Unsplash’ to make the website and blog posts more engaging. • Monitored MCNB’s Instagram and Facebook accounts, to track their insights and engagement.

• Designed social media posts for all 3 companies run by Nicola – describing reasons why people should use her businesses, increasing engagement and promoting her business.• Tested the app being produced by My Childs Not Broken, helping to create a smooth experience for the users.• Edited and completed pages for the website using WordPress’s Divi builder, making sure the pages look professional, finished and up to standard. • Researched what resources similar companies were providing and used this research to influence My Childs Not Broken’s content.• Used Canva to design the front, back and inside pages of ‘The Blue Book’, a product that My Child’s Not Broken provide to their customers. • Created a directory, using Excel, which included a list of all the councils in the UK which customers may find useful. • Used Bubble to edit and input materials into MCNB’s app, providing customers with helpful resources.

Cardiff, Wales, United Kingdom

• Designed social media content and templates for Brush Fresh Co’s Facebook, Instagram and email marketing.• Built brand awareness and engagement, by increasing accounts reached by 1008% during my insight compared to the previous month, and increasing engagement by 966%.• Automated Social Media posts by scheduling content on Meta Business Suite. • Explored Facebook ads library to research other brands advertisements and compared strategies. • Regularly liaised to the owner of Brush Fresh about tasks and progress. Took part in professional meetings with a Facebook Ads Consultant.

Cardiff, Wales, United Kingdom

• Collaborated as a team to ensure good customer service was provided at all times, for example multi-tasking with other colleagues. • Prioritised tasks and completed them in a timely manner.• Prepared the bar and tables to the highest standard, and on time.• Served students in a friendly, yet professional manner.

Salisbury, England, United Kingdom

• Regularly communicated with the team leader, via face-to-face interactions and emails.• Phoned suppliers to confirm that prices were correct and low cost, saving the NHS money. • Attended team meetings where team and individual goals were discussed.• Confirmed all the information was correct before sending requisitions of up to £2,500 to suppliers, to maintain a professional image.• Processed important requisitions on behalf of the hospital and staff, in time with deadlines to make sure all staff got deliveries on time.• Consolidated supplier information using Excel to increase efficiency and organisation in the procurement team. • Have experience using Excel, Word, PowerPoint and Outlook, where professional emails were sent from regularly.

Warminster, England, United Kingdom

• Served customers in a friendly yet efficient manner, especially during the lunch time rush.• Regularly handled money and operated the tills, whilst trying to upsell products. • Ensured the fridges and counters were fully stocked with pastries and sweets, baking more pastries when stock was low.• Maintained store cleanliness.

Bachelor Of Science - Bs, Business Management With An Integrated Work Placement, First Class Honours

A-Levels, Psychology, Maths, Physics, A, B, B