Gemma Young Email & Phone Number

London, England, United Kingdom

• Creative Listening is a video and audio production company which specialises in bringing the creativity and talent of the industry to education.
• Implemented project management software to improve team communication, manage schedules and meet deadlines.
• Implemented process changes in the following areas: schedule, client/freelancer communication, delivery, client feedback.
• Support the team in each of their respective roles, pinpointing challenges and helping them in whatever capacity to do their jobs.

Darlington, United Kingdom

LearnJam is a digital learning agency which helps businesses design and build effective learning experiences. I joined a team of writers and subject matter experts as a content lead and video project manager for a mobile-first learning course from Nikkei-Financial Times.

London, United Kingdom

• I managed the specification, development and delivery of a multi-product print/digital adult language course for global markets.
• Managed business-critical project through departure of leadership team, significant rescope and alignment with external partner with limited impact to budget, schedule and quality.
• Managed significant editorial budget and largely put together course cost, schedule and specifications for the business case.
• Implementing new workflows, including working with Indian supplier, which saved cost and reduced time to market despite company negativity toward change.
• Gained respect and cooperation of high-profile author team through consistent and open communication resulting in their continued involvement.
• Independently managed the delivery of innovative new sitcom and project showpiece.

London, United Kingdom

• In a specially formed ‘disruptor’ team, I managed the content development of a complex blended and online course positioned as the first fully adaptable print and digital learning product in the industry. Main.
• Researching, analysing and conceptualising content development for online learning.
• Digital product development and design.
• Developing procedures and project documentation.
• Managing complex, cross-functional freelance and in-house teams.
• Establishing new workflows to best suit online content development.

Seocho-gu, Seoul, Korea

• Based out of company headquarters in Gangnam, I managed a team of authors and freelance editors in the publishing/curriculum department.
• Delivered a multi-level textbook series in 9 months from concept to publication.
• Researched and established workflows for an e-learning project and app.
• Curated portfolio and won bid as official supplier for PyeongChang Winter Olympics.

Gangnam-gu, Seoul, Korea

Lifestyle, fashion and culture features writer for clients including Steve J & Yoni P, Harper’s Bazaar Korea, Vogue Korea, Seoul City Government, Eloquence International Culture and Lifestyle Magazine and ONE CHOI.

Gangnam-gu, Seoul, Korea

• Identified gap in the market and created a profitable course worth $500,000 in its first year resulting in company-wide adoption.
• Developed training materials and held regular training events for 100 teachers.
• Taught language courses to adults and children.

Seocho-gu, Seoul, Korea

- Increased profile of book discussion course resulting in focused marketing campaigns leading to increase in course registration, 400 new students per month over one year period across company.- Identified gap in course offering and created a highly profitable course, $500,000 in first year, resulting in company-wide implementation. The course still runs.

Gangnam-gu, Seoul, Korea

Created and taught a book discussion course for both intermediate and advanced students which later became a core course offered at Pagoda branches nationwide. Taught all levels (from beginner to advanced) in conversational English classes. Taught Pagoda Intensive Program (PIP) which follows a content-based, integrated skills model for developing academic.