Gemma Francis Email & Phone Number

Yaxley, England, United Kingdom

Yaxley, England, United Kingdom

Peterborough, United Kingdom

Huntingdon

• Develop and integrate new processes & procedures to suit changing business needs
• Build relationships with customers at all levels and Account Manage when required
• Design & generate proposal templates, sales correspondence and exhibition documentation
• Generate data, produce reports to assist the sales team
• Keep track of sales targets
• Schedule diaries/calendars

Stamford

• Offer an efficient & effective service in response to enquiries and briefs re venues for conferences, meetings, events and also accommodation for Trinity Conferences account clients and achieve targeted and converted.
• Excellent knowledge of hotels & venues in the marketplace (via site visits, websites and industry news/publications) in… Show more Offer an efficient & effective service in response to enquiries and briefs re venues.
• Excellent knowledge of hotels & venues in the marketplace (via site visits, websites and industry news/publications) in order to exceed customer expectation.
• Excellent negotiation skills to achieve best results in conversions. Generate new business through undertaking outgoing telephone calls to potential clients. Prospect new business enquiries on receipt in a timely and.
• Develop existing accounts to the required standard as defined by the Operations Manager and Director of Sales.
• Develop relationships with identified Accounts in order to maximize opportunities for future and additional business.

• Changed 3 processes within the team resulting in more efficient time management and improved customer service.
• Hit complex deadlines, awarded Proud Award for ‘Results Orientated’ an international achievement.
• Coordinate team changes, smooth migration from system, increased service level agreement.
• Designed and implemented initiatives resulting in increase in sales across the retail network, which improved relationships and future negotiation opportunities.
• Investigate… Show more
• Investigate reoccurring issues, propose suitable actions reducing call volumes.

• Provide full administrative support to all field sales team managers and all branches with the retail network
• Communicate sales campaigns for in-house brands
• Organizing training events
• Update relevant managers with results
• Reduced departmental spend and waivers
• Policies and legislative procedures adhered to, clear audit trails created

• Reduced in resort queries, implement training.
• Transfer data for all Thomas Cook Signature products
• Acted as main contact between Product and Data Control to ensure all information was correct
• Liaised with all departments to ensure information passed between departments was fully accurate in terms of contents and format
• Management support
• Problem solving: provided informed advice on all aspects of the booking procedure to assist external clients with the development… Show more

Peterborough, United Kingdom

• Austrasia Administrator Dec 08 – Jun 09
• Responsible for all Australasia on request bookings
• Responsible for Quality control
• Delivered regular reports to management
• Assisted Australasia consultants’ queries when Team Manager was absent
• Dealt with all after sales and customer service aspects of any Australasia bookings, internally and externally

Peterborough, United Kingdom

• Provided a high standard of customer service to travel agents and direct clients to create the perfect signature holiday experience
• Achieved individual, team quality and sales targets on a regular basis
• Achieve £153k sales within the 1st month of selling Australasia
• Participated in familiarisation trips to expand my knowledge of the products we sold
• Resolved customer service issues and queries
• In depth knowledge of both Galileo and ITOS

London, United Kingdom

• On behalf of Thomas Cook I was responsible for the organisation and wellbeing of 46 clients in London each day, every day of the Olympic Games. This entailed:
• Logistics management, ensuring clients arrive at game venues on time
• Liaising with coach companies on route planning
• Working with venue staff
• Ensuring hotel and transport co-ordination and operations ran smoothly
• Scheduling and organising day to day activities (eg evening meals and extraneous tours)

Btec National Diploma Travel Services, Travel And Tourism

Education record