Gemma Francis Email & Phone Number

Yaxley, England, United Kingdom

Yaxley, England, United Kingdom

Peterborough, United Kingdom

Huntingdon

• Develop and integrate new processes & procedures to suit changing business needs• Build relationships with customers at all levels and Account Manage when required• Design & generate proposal templates, sales correspondence and exhibition documentation• Generate data, produce reports to assist the sales team• Keep track of sales targets• Schedule diaries/calendars• Implementation and maintenance of a new CRM system• Maintenance and updating of customer contacts… Show more • Develop and integrate new processes & procedures to suit changing business needs• Build relationships with customers at all levels and Account Manage when required• Design & generate proposal templates, sales correspondence and exhibition documentation• Generate data, produce reports to assist the sales team• Keep track of sales targets• Schedule diaries/calendars• Implementation and maintenance of a new CRM system• Maintenance and updating of customer contacts • Diagnose and resolve consultants, Sales Manager and Director issues• Produce, generate and sell Product Level Agreements• Arrange meetings, facilities and coordinate 8 consultants• Take control and resolve any issues/complaints internal and external• Research and book accommodation, flights & car hire when required• Warm up and process sales leads• Negotiate and produce quotations to match customer requirements, follow up and convert into orders Show less

Stamford

Offer an efficient & effective service in response to enquiries and briefs re venues for conferences, meetings, events and also accommodation for Trinity Conferences account clients and achieve targeted and converted sales. Secure new business and develop existing accounts for Trinity Conferences and to ensure all business is taken at the highest conversion rate. • Excellent knowledge of hotels & venues in the marketplace (via site visits, websites and industry news/publications) in… Show more Offer an efficient & effective service in response to enquiries and briefs re venues for conferences, meetings, events and also accommodation for Trinity Conferences account clients and achieve targeted and converted sales. Secure new business and develop existing accounts for Trinity Conferences and to ensure all business is taken at the highest conversion rate. • Excellent knowledge of hotels & venues in the marketplace (via site visits, websites and industry news/publications) in order to exceed customer expectation.• Excellent negotiation skills to achieve best results in conversions. Generate new business through undertaking outgoing telephone calls to potential clients. Prospect new business enquiries on receipt in a timely and budget focused way.• Develop existing accounts to the required standard as defined by the Operations Manager and Director of Sales. • Develop relationships with identified Accounts in order to maximize opportunities for future and additional business.• Research venues to match client’s requirements, to liaise and negotiate with hotel/venues to gain best available rates/cost savings and commissions. Attend exhibitions, conferences and networking events as appropriate and ensure all leads are followed up immediately after these events.• Promote and sell Venuefinder.com to UK and International venues to help grow awareness of the site.• Evaluate all enquiries thoroughly to determine if there is more business with the company, produce weekly activity reports, covering weekly reports in the absence of your Business Unit Manager• Contribute to the monthly Industry News, blog, and social websites, ensure all site visits have been reported on once back in the office• Attend Venuefinder.com events and meetings and build a relationship with the Venuefnder.com team and possible event management requirements maybe required Show less

• Changed 3 processes within the team resulting in more efficient time management and improved customer service.• Hit complex deadlines, awarded Proud Award for ‘Results Orientated’ an international achievement.• Coordinate team changes, smooth migration from system, increased service level agreement.• Designed and implemented initiatives resulting in increase in sales across the retail network, which improved relationships and future negotiation opportunities.• Investigate… Show more • Changed 3 processes within the team resulting in more efficient time management and improved customer service.• Hit complex deadlines, awarded Proud Award for ‘Results Orientated’ an international achievement.• Coordinate team changes, smooth migration from system, increased service level agreement.• Designed and implemented initiatives resulting in increase in sales across the retail network, which improved relationships and future negotiation opportunities.• Investigate reoccurring issues, propose suitable actions reducing call volumes. • Received commendations by external suppliers for assistance given.• Provide full administrative support to Head of Supplier Relations, 5 Commercial Account Managers, Systems & Operations managers, other divisions and 1100 branches within the retail network,• Provide high standard of customer service to retail network, internal and external customers• Manage and track Supplier Relations Team Budget for TCEEK• Train and develop new members of the team• Process invoices and liaise with accounts departments to ensure a win win situation for all parties• Organise and prepare reports including the analysis of business performance against key 3rd party suppliers• Extract relevant information to produce/issue contracts to all 3rd Party Suppliers• Produce documentation to ensure all commercial deals are loaded correctly in back office systems and at point of sale• Design, track and manage incentives for specific suppliers• Build an excellent relationship with external and internal suppliers• Ensure all policies and legislative procedures are adhered to, and create a clear audit trails. Show less

• Provide full administrative support to all field sales team managers and all branches with the retail network • Communicate sales campaigns for in-house brands• Organizing training events• Update relevant managers with results • Reduced departmental spend and waivers• Policies and legislative procedures adhered to, clear audit trails created

• Reduced in resort queries, implement training .• Transfer data for all Thomas Cook Signature products• Acted as main contact between Product and Data Control to ensure all information was correct• Liaised with all departments to ensure information passed between departments was fully accurate in terms of contents and format• Management support• Problem solving: provided informed advice on all aspects of the booking procedure to assist external clients with the development… Show more • Reduced in resort queries, implement training .• Transfer data for all Thomas Cook Signature products• Acted as main contact between Product and Data Control to ensure all information was correct• Liaised with all departments to ensure information passed between departments was fully accurate in terms of contents and format• Management support• Problem solving: provided informed advice on all aspects of the booking procedure to assist external clients with the development of systems for Thomas Cook Signature• Collated data on errors and issues, remaining impartial and keeping all aspects confidential• Maintained flexibility in an ever changing environment, whilst working to company policies and procedures and developing knowledge and experience Show less

Peterborough, United Kingdom

Austrasia Administrator Dec 08 – Jun 09• Responsible for all Australasia on request bookings• Responsible for Quality control• Delivered regular reports to management• Assisted Australasia consultants’ queries when Team Manager was absent• Dealt with all after sales and customer service aspects of any Australasia bookings, internally and externally• Kept to company policy and procedure.• Responsible for training other members of staff when… Show more Austrasia Administrator Dec 08 – Jun 09• Responsible for all Australasia on request bookings• Responsible for Quality control• Delivered regular reports to management• Assisted Australasia consultants’ queries when Team Manager was absent• Dealt with all after sales and customer service aspects of any Australasia bookings, internally and externally• Kept to company policy and procedure.• Responsible for training other members of staff when necessaryGroups and Events Department Administrator Jul 2007 – Apr 2008• Organised large numbers of passengers from the enquiry stage through to the confirmation• Dealt directly with suppliers to make sure clients were receiving the best price• Ensured all payments/deposits are paid on time to suppliers before the deadline given• Produced and dispatched relevant documents within given time scales• Provided all administration and ticketing information.• Responsible for taking after sales group queries Show less

Peterborough, United Kingdom

• Provided a high standard of customer service to travel agents and direct clients to create the perfect signature holiday experience• Achieved individual, team quality and sales targets on a regular basis• Achieve £153k sales within the 1st month of selling Australasia• Participated in familiarisation trips to expand my knowledge of the products we sold• Resolved customer service issues and queries• In depth knowledge of both Galileo and ITOS• Produce reports to… Show more • Provided a high standard of customer service to travel agents and direct clients to create the perfect signature holiday experience• Achieved individual, team quality and sales targets on a regular basis• Achieve £153k sales within the 1st month of selling Australasia• Participated in familiarisation trips to expand my knowledge of the products we sold• Resolved customer service issues and queries• In depth knowledge of both Galileo and ITOS• Produce reports to management on educational visits overseas• Monitored and evaluated personal effectiveness• Worked as part of a team• Train the Trainer – Delivered training on a one to one level and to a group Show less

London, United Kingdom

On behalf of Thomas Cook I was responsible for the organisation and wellbeing of 46 clients in London each day, every day of the Olympic Games. This entailed:• Logistics management, ensuring clients arrive at game venues on time• Liaising with coach companies on route planning• Working with venue staff• Ensuring hotel and transport co-ordination and operations ran smoothly• Scheduling and organising day to day activities (eg evening meals and extraneous tours) • Dealing… Show more On behalf of Thomas Cook I was responsible for the organisation and wellbeing of 46 clients in London each day, every day of the Olympic Games. This entailed:• Logistics management, ensuring clients arrive at game venues on time• Liaising with coach companies on route planning• Working with venue staff• Ensuring hotel and transport co-ordination and operations ran smoothly• Scheduling and organising day to day activities (eg evening meals and extraneous tours) • Dealing with a multitude of unforeseen changes and issues – which occurred daily!• Being responsible to Thomas Cook for all clients having a memorable London Games Show less

Btec National Diploma Travel Services, Travel And Tourism

Education record