Gemma Gahan Email & Phone Number

The Hague Area, Netherlands

- Ensuring successful technical implementation of eHerkenning and eIDAS specification compliant SAML authentication for service providers.- Developing and maintaining processes to effectively communicate and improve operational performance by gathering relevant data to create overviews, statistics, and internal documentation.- Strengthening work processes.

Den Haag

- Designed and implemented a new digital system for PKIo certificate dossier administration in order to digitalize operational processes. This streamlined customer service, replaced paper filing, and reduced administrative errors while remaining standard compliant.- Trained a team of 3 first line agents and wrote all associated documentation for the.

Den Haag

The Hague Area, Netherlands

- Quality control and data reconciliation of donor information databases.- General office administration including fielding calls, organisation and filing of paper mandates and written correspondence.- Weekly performance follow-up of fundraisers across the United Kingdom.

London, United Kingdom

- Data entry and quality control of Excel databases.

- Assisted teachers in French lessons and tutored students with individual difficulties.- Organised oral examinations for students ranging from years 7 to 13 while designing efficient timetables.

Master'S Degree, French Language And Linguistics

Thesis written on the role of mother tongue and linguistic transfer in anglophone children's second language and bilingual acquisition of.

Bachelor'S Degree, Japanese Studies And Korean, 2:1

Modules included Advanced Japanese, Intermediate Korean, Sociolinguistics, Culture and Society in 20th Century Korea, Issues in Japanese.