Gemma Goodwin Email & Phone Number

Glasgow, GB

This role includes all of the same responsibilities as the Service Design role below, with a name change as part of organisation structural changes. I’m also now responsible for the CX and design of some employee journeys and offerings, such as Friends and Family offers.

I’m responsible for supporting Three's brand strategy by designing and delivering consistent, multi-channel customer journeys and solutions: my team take insights and develop them into ideas and then bring those ideas to life for our people and our customers. I’m accountable for working collaboratively with teams across the business, to design and develop.

Glasgow, United Kingdom

I'm a Channel Change Specialist (now called GTM Specialist)My role is part of the Service Design team. The purpose of the Service Design team is to support Three's brand strategy by designing and delivering consistent, human-centered, multi-channel customer support solutions.The team is responsible for working collaboratively with multiple teams across the.

Glasgow, United Kingdom

I'm responsible for the CX of our social media channels and video chat experience. Primarily working with our Social Media and Video departments in Glasgow, and eServices Department in India, I ensure that our customers get the best experience possible. My day-to-day role involves assessing our written comms and recommending actions to improve. I also work.

St Vincent Street, Glasgow

Day to day activates involved supporting existing Risk and Quality Specialist colleagues, calibration checks to ensure consistence across the team, coaching, feedback, personal development and career support.I facilitated senior stakeholder meetings to discuss trends, results and remedial actions and facilitated calibration sessions. I also independently.

St Vincent Street, Glasgow

My day to day role was to assess and report on risk, quality and regulatory performance against business needs, strategy, policy and controls as agreed by the business and governance channels within Santander UK. I conducted audit/ testing activies to ensure adherence to compliance using agrees scorecards.I provided clear and straightforward feedback to.

3D Design

Service Design - Bespoke Training

Higher National Diploma, 3D Design And Interior Architecture