Poeton Industries apply Surface Treatments/Coatings to a huge variety of manufactured components, specialising in the aerospace industry. At Poeton we see ourselves as a surface treatments partner of choice, not just as another supplier.I am charged with maintaining, growing and expanding existing and new Sales Accounts in the aerospace industry. I work closely with a number of our key customer accounts to support and develop working relationships. Day to day activities are to monitor KPI's, hold regular review performance meetings, provide technical support and develop/introduce new projects from the trial stages to full production, ensure efficient flow of sales processes of new parts. Our ongoing work within the supply chain helps us to constantly review and determine new industries and customers Poeton can help to service.

As a customer service executive I am responsible for establishing and maintaining relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. I have primary responsibility for ensuring that customer needs are met.Flexible and adaptable you will maintain the highest level of customer service at all times whilst having the ability to approach any situation in a calm and digilent mannerMy Main Role Tasks and Responsibilities - Full responsibility for UK, European and International customers- Answering professionally any incoming phone calls with good communications skills.- Receiving, processing and acknowledging customer purchase orders- Completing export documentation accurately- Reacting promptly to incoming customer emails and telephone enquiries- Liaising with freight forwarders and transport companies- Contribution to Export and UK customer reporting on monthly basis- Ensuring all customer requests are dealt with as efficiently as possible whilst liaising across all key departments to ensure the best outcome for the customer- Tracking customer orders from receipt through to delivery- Supporting the external sales team- Control of customer stocking agreements and call off orders- Maximising sales opportunities - Customer service administration- Support on costings- Attend customer visits with an Area Sales Manager- Deputy to the Customer Service Manager

The Sales Operations department manages service provision to an international customer base across 90 countries, to over 150 customers. Our team is responsible for ensuring the accurate and on time delivery of products to customers within agreed service levels. My responsibilities are as follows.- Manage the provision of first class customer service to a defined set of markets andprovide comprehensive account management to ensure that customer requirements are met. This includes order management, claims handling, pre and post sales support.- Provide sales support to regional sales and overseas management teams.- Build relationships with other internal functions to ensure stock is available, delivered to markets on time and is billed correctly.-Maximise opportunities to improve service provision through continuous improvement and monitoring key customer service performance indicators.- Travel abroad to visit customers for operational reviews and stock requirement analysis.

During my time with Crowcon I held 3 positions. I started as an administrator and was then promoted to sales support, I was later promoted to a team leader. The responsibilities of my roles are as follows.Administrator: Data inputting. Processing and confirming customer orders. Record keeping. Answering, filtering and transferring calls.Sales Support: Quoting customers and giving product recommendations.Technical data & certification support. Recording and assigning sales leads using CRM. Managing key customer accounts. Supporting the regional managers and proving regular reports.Team leader: Supporting the sales office manager. Providing regular reports on office statistics. Running the morning team meetings. Motivating and monitoring team performance. Supporting appraisals. Initiating team and process improvement strategies.