Gemma Lorcha Email & Phone Number

Fremont, California, United States

Palo Alto, California, United States

- Successfully managed intricate schedules for faculty members and administrators, optimizing time efficiency and ensuring seamless coordination of meetings, both in-person and virtual- Upheld website content, ensuring information was up-to-date and accurately reflected the department's activities and initiatives- Conducted AV check-ins with collaborative spaces and conference rooms, ensuring that audio-visual equipment was functioning properly and ready for use, thereby facilitating smooth and efficient meetings- Managed office email accounts, responding promptly to inquiries and maintaining a high level of professionalism in all communications

Santa Clara, California, United States

- Led and managed Zoom broadcast productions for executive events, utilizing ticketing system ServiceNow for equipment requests and incident management, ensuring seamless audio-visual experiences and facilitating effective communication among participants- Fostered cross-departmental collaboration in AV deployment initiatives, utilizing project management tool Jira, showcasing exceptional coordination and project management skills- Showcased adaptability and technical expertise by assisting with various event broadcasts, Zoom administration, and audio-visual tech refresh projects involving deployment of latest video collaboration technologies (Logitech, DTEN, Neat) leveraging Workspace ONE for device management and software deployments

San Jose, California, United States

- Successfully sold over 100 unique art pieces, fostering a 30% increase in repeat customers and generating significant revenue growth- Developed compelling content on TikTok and Instagram, leveraging visual storytelling to enhance brand visibility and drive engagement- Collaborated with a famous TikTok/Instagram influencer to expand brand reach and attract new customers/followers, effectively leveraging social media partnerships to increase brand awareness and sales

San Jose, California, United States

- Served as the initial point of contact for clients and employees, providing exceptional cross-departmental communication and coordination- Implemented customer service strategies that resulted in a 20% reduction in service-related issues, showcasing strong organizational and multitasking skills- Efficiently managed a high volume of inquiries, utilizing office software proficiently to streamline processes and enhance productivity using Oracle and ServiceNow

San Jose, California, United States

- Engaged with prospective clients, effectively communicating the benefits of laser treatment services and addressing any concerns or objections they may have- Maintained accurate client records and database management, ensuring data integrity and facilitating personalized follow-ups to enhance customer satisfaction- Skillfully navigated sales conversations to overcome objections, resulting in a 25% surge in monthly revenue generation