Greg Emmerich Email & Phone Number

New York, Ny, Us

Revitalized struggling software products.Onboarded as part of an effort to modernize our analytics and reporting offerings. While building microservices (Docker w/ Kubernetes) to migrate certain reports, the accumulated tech debt for legacy systems led to critical errors impacting customer SLAs and forced us to reinvest in efforts to stabilize our existing reporting products. Through query optimization, infrastructure enhancements, driver and database upgrades, and various cleanup scripts we improved report performance by 67% and reduced critical errors by 50% within a year. My responsibilities have increased to assume product ownership for 3.5 teams and juggling meetings across IST, GMT, EST, PST hours. Aggressive company-wide growth targets were set, leading to challenges with prioritization and resources being stretched tight. Focused efforts on QA/DevOps automation and SRE monitoring resulted in faster releases with fewer bugs. Our alerting proactively caught a database issue before it became a customer-reported penalty. Metric definitions for feature impact helped with roadmap development and cross-functional stakeholder alignment, and success metrics further justified our planning methodology. Customer outreach helped reshape perceptions of legacy reporting while also highlighting a gap between current tools and their use cases, which has led to prioritizing new data access and extraction workflows.

South Jordan, Utah, Us

Customized data models to improve value-based care.Consultant for MedStar Health and Dana Farber Cancer Institute for multiple projects.I connected our CAUTI Prevention application to MedStar’s EHR and went through many iterations with clinical event coding to ensure accuracy. The model was able to help analyze populations and risk factors, track process metrics like timing of catheter replacement, and identify staff groups with high rates as a priority for training. Our Provider Productivity application focused on ways to help raise low performers to the median MGMA national benchmark. We tracked work-RVUs (Relative Value Units for Medicare reimbursement) and analyzed opportunities for increasing the number of encounters per day and areas where billing codes needed more consistency. I migrated over 900 Microstrategy reports to 90 Tableau dashboards for DFCI with optimized data sources in one year. Most of the time involved was understanding use cases for the reports and determining what levels of aggregation were needed to answer internal user’s questions. The UI/UX differences between the visualization tools also required a lot of user acceptance testing and documentation in order to achieve the mission of creating a culture of self-service analytics.Integrated data from Epic, Cerner, GE Centricity, Oracle PeopleSoft, Allscripts, OnCore, NPI registry, CPT coding, RxNorm.

Madison, Wi, Us

Developed predictive analytics for clinical research.I had fallen in love with data visualization through independent projects, and so with no formal training in computer science domains like working with databases or software development, I stood out to the hiring manager with my passion for wanting to use data to improve clinical research. I was officially hired by the subsidiary Nimblify to jump start their analytics offering. As thrilling as the Wild West days were in the beginning, we soon made significant process updates to increase product reliability and adhere more closely to Agile methodologies. I used my marketing experience to establish branding guidelines for our SIMT application. I put on my QA hat to help a software engineer develop scripts to break apart our Tableau xml files so our code could be version controlled through Git. The dashboards I built focused on how to run better clinical trials. Most of the value from our product was not the analysis itself—everyone was already doing pretty much the same calculations—but rather the time savings. With a few clicks admins could assess the health of their departments across different metrics, drill into areas that needed attention, and generate a list of who to contact with all relevant data included. I created actionable insights that could adapt to a wide range of data models. I built a suite of dashboards covering study feasibility. We first needed to answer “how are we doing now?” before talking about the future, so based on trends from past trials I created a metric to predict the likelihood of reaching accrual goals. New flavors developed that put more emphasis on things like how much of the target demographic resided near clinic locations. Additional dashboards uncovered study activation bottlenecks and aided during budget negotiations by identifying where costs exceeded reimbursements.

Madison, Wi, Us

Simplified complex topics to drive customer engagement.The marketing department at Promega requires a high standard of domain knowledge due to how closely they work with scientists, and so my background in biotechnology and marketing was a good fit. My role was to sit between product managers and the customer. This materialized most often in the form of technical manuals and whitepapers for our instruments and test kits. Our main objective was to unify the experience when using our products. Not only was I implementing our style and branding using Adobe InDesign, but I had to understand the detailed process our users were expected to follow so that I could harmonize the language between things like cell biology assays and microplate readers so that senior scientists and interns alike could achieve high success rates.My role was expanded to more traditional marketing activities of content creation, advertising and product messaging, social media and trade shows. Our approach was to construct message hierarchies to keep focus on the key value proposition of each product and the features that directly solve customer pain points. I wrote blog content for forensic DNA analysts about some of the deeply personal stories their work addresses to highlight how our values align, and achieved unprecedented social engagement. I leveraged this credibility during trade shows to connect with other attendees on the importance of our work. All of this built towards the launch of the Spectrum CE instrument which received high praise across the industry.

Delray Beach, Fl, Us

Raised brand awareness, customer perceptions and SEO rankings.• Managed 42 content marketing campaigns that gained a median of over 1,400 domain authority and over 500 social shares• Responsible for data acquisition and analysis, creative direction and copy editing• Collaborated with coworkers across the U.S., England, Peru and Italy• Hired 10 freelance writers and designers to complete 67 blog posts for a client in 3 months, accumulating over 200,000 total views in that time• Achieved placement for campaigns with major publishers such as The Washington Post, CNET, a TV segment on The Today Show and a radio spot on Marketplace

Marlborough, Ma, Us

Manufactured biotech products in a highly regulated environment.• Performed DNA oligonucleotide synthesis and purification while performing quality control testing and documentation of each step• Led E. coli fermentation and enzyme purification efforts and trained Gen-Probe employees during new product validation• Performed and explained SOPs for auditors from the FDA, ISO, Korea and Brazil• Created corrective action plans on deviations• Took a mentorship role for nine new technicians and helped delegate responsibilities• Interned in R&D screening cervical samples for high-risk HPV strains using the Invader technology

Madison, Wi, Us

In my first year, I studied intellectual property law, explored possible solutions to probiotic regulations, evaluated the feasibility of a patented tannin-chitosan material, and created a production plan to take a breast cancer treatment from drug discovery through to commercialization.In my second year, I analyzed biotech business case studies, created financial projections for a new macular degeneration treatment, evaluated an osteoporosis treatment, explored early drug discovery technology and trends in personalized medicine, created a project management plan, evaluated global corporate strategy, and defended the need for the biotech industry to embrace big data.http://www.ms-biotech.wisc.edu/

Madison, Wi, Us

Analyzed feasibility of proposed new gas sensor that is now commercialized. Interviewed end users about the proposed sensor and made recommendations to management to target markets where a small, disposable hydrogen sulfide gas sensor would be most successful.Also updated the company website, updated competitor lists, charted potential customers, and did some graphical design for promotional material.

Studied fungus-growing ants from Panama and their microbial symbionts to determine microbial co-evolution patterns.

Master Of Science (Ms), Biotechnology

Bachelor Of Science (Bs), Microbiology, General