Genisse Mangual Email & Phone Number

United States

• Plan and drive program enhancements through defining, optimizing and managing effective business processes• Mapping out business processes in terms of data flows for operational data• Lead and manage the Wholesale Operations management team.• Manage outbound messaging unit costs, vendor relationships, and necessary functionality to drive marketing campaigns• Identify expansion opportunities for existing customer solutions• Facilitates and monitors key financial performance indicators to ensure profitability of field operations.• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to custom pricing.• Complete regular performance management activities with employees including the completion of development plans, goal setting, and performance reviews• Keeps track of performance metrics, taking corrective actions and implementing solutions that bring onboarding and servicing processes performance to the next level;• Experienced in organisational change management

Lancaster, Pennsylvania, United States

Launched a new location for this company in PA.Started in recruiting then promoted to manage the entire office team and interactions.I managed and handled Payroll, communications , recruitment, training, Marketing, and development for my field team.Meet with clientsMeet goals for hiringon boarding but not limited to I9’s, running backgrounds, and filling out tax documentspayroll for all employees in my team100% fill rate on work ordersgiving orientations to 30 or larger at a timeAlso Working with local refugee offices to assist in giving employment

Harrisburg, Pennsylvania

I Partnering with hiring managers to determine staffing needsScreening resumesPerforming in-person and phone interviews with candidatesAdministering appropriate company assessmentsPerforming reference and background checksMaking recommendations to company hiring managersCoordinating interviews with the hiring managersFollowing up on the interview process statusMaintaining relationships with both internal and external clients to ensure staffing goals are achievedCommunicating employer information and benefits during screening processStaying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practicesServing as a liaison with area employment agencies, colleges, and industry associationsCompleting timely reports on employment activityConducting exit interviews on terminating employeesGiving orientations, presentations, and demonstrations.File keeping, but not limited to organizing and filing confidential documents.keeping the OT low from 8.4 to 4.1 in 2 months.

Bachelor Of Arts - Ba, Human Resources Management And Services

Associate'S Degree, Restaurant, Culinary, And Catering Management/Manager