Kim Mcgraner Email & Phone Number

Provide pre-employment screenings support for a national client account; observe compliance with the FCRA, EEOC and Fair Chance law while maintaing a positive partnership with the national account team, field branch locations and consumer report vendor(s).

Duluth, Georgia

Greater Atlanta Area

• Accountable and responsible lead for license verification, background adjudication and onboarding processes for all licensed employee and contractor onboarding. Long range projects ensuring PII security and employee.
• Pitched, planned and rolled-out an escalation process that increased completion of new agent training program by 30%
• Identified potential risks and implemented solutions leading to estimated annual savings of at least $70K
• Completed 100% of agent activation requests, same day and error free, in using a 48 point checklist
• Completion of Agent website audit that exposed opportunity for improvement leading to an increase in Agent Engagement with the portal use
• Partnered with the Employee Experience and Culture team to build a robust and inclusive organizational culture

Greater Atlanta Area

• Partnered with recruiting, training, technology and legal teams to develop, implement and optimize onboarding strategy and processes for the brokerage in eight states. Procured and analyzed metrics to drive process.
• Developed and implemented candidate communication templates and process improvements contributing to a decrease of time spent in Onboarding by 61% while maintaining a customer satisfaction score of 4.21 out of 5
• Modernized Onboarding Agent Communications templates using succinct, agent-focused language and clear instructions
• Identified opportunities for process improvement expected to speed up delivery of critical candidate credentials by at least 50%

Greater Atlanta Area

• Supported recruiting and onboarding teams by identifying process improvements, verifying data capture integrity in Application Tracking Systems, assisting in scheduling/workflow assistance, and reporting key metrics.
• Created the Recruiting Coordinator Coverage Standard Operating Procedure that resolved confusion with coverage and led to ensuring continuous support was available at all times
• Improved the Onboarding Process for internal new hires, in collaboration with Corporate HR, that decreased their ramp-up time from one week to 3 days

Mclean, VA & Herndon, VA

• Planned executive interview schedules and travel, oversaw onboarding and exit process and managed acquisition of onsite temporary workers. Served as the onsite facilities coordinator for all employees and contractors.
• Ensured 100% I-9 compliance for the post acquisition employee re-verification process ahead of schedule by auditing files, coordinating verifications and utilizing Silk Road and e-verify
• Redesigned Headquarters Visitor Policy, by implementing procedures that provided benefits, such as reducing meeting delays to all visitors and events, as well as boosting adherence to facility regulations
• Relocated a legacy corporate headquarters’ office of 50 employees from a 50K sq. ft. leased building in McLean, VA to a facility in Herndon, VA in one day with no interruption in service through developing and.
• Directed the Legacy Exelis Headquarters’ file disposition project, spanning all functions and departments, achieving DCAA compliance by recording accurate inventories along with on and off-site relocation.

• Negotiated daily calendars for the VP of Operations and CIO. SharePoint content admin providing a trusted source of information for Supply Chain, Employee Discounts, IT Leadership and President’s Council. Coordinated.
• Created the format of the Supply Chain Employee Discount Newsletter via MS Publisher keeping 5K+ employees knowledgeable on current news and offers

Various Northern Virginia Locations

Assisted Management team in overseeing daily floor coverage schedule, driving sales, styling merchandise presentation, leading corrective actions, fulfilling operational functions within the store including opening and closing the store. Supported undercover Fairfax County police at Fair Oaks Malls with prosecuting shoplifters.

• Managed 4 Quality Assurance Analysts, monitored and scored QA performance for a population of 100+ Customer Service Representatives (CSR) located in 3 different states. Composed government client approved call center.
• Managed the rollout and launch of new QA monitoring software that achieved 100% call recording satisfying contractual agreements as well as improving CSR accountability

• Consulted with prospective students on the full life cycle recruiting process ranging from academic programs and instructors to financing, and enrollment. Achieved recruitment goals through daily calls and emails.
• Advised the 2005 revival of the Union College Student Ambassadors (UCSA), and in its second cycle, UCSA assisted Union College (UC) with reaching a seven-year high in fall enrollment for 2006

Bs, English/Communications

Activities and Societies: UC Alumni Association, Homecoming Team The Outlaws, UC Theater, UC Residential Life, UC Student Ambassadors, UC.

Bachelor'S Degree, English/Communications

Activities and Societies: Alumni Association Secretary, Outlaws Homecoming Team, Union College Theater, Repair Affair, Resident.