Gena Watson Email & Phone Number

Richardson, Tx

As a Program/Project Manager:• Lead efforts on all project assignments following PMO best practices and methodologies• Drive global cross-functional company initiatives that spanned across RealPage Products and Operations• Performed all tasks for assigned projects in line with PMO best practices, from Initiation to Planning, Execution, Monitoring, and Controlling as well as Closing actions and activities • Drafted Business Requirements, Project Charters, Change Orders and Change Control processes, Stakeholder Management• Created Business Requirements Traceability Matrix, and Work Breakdown Structures • Elicited, Business Requirements, Functional Requirements, Technical Requirements, and Data Requirements • Defined and composed project plans • Drafted User Stories for Product Projects • Defined Scope and Manage Scope for all assigned projects As a Product Manager – For Launch (RealPage Internal Product)• Define product strategy and roadmap • Define product goals • Gathered, managed, priorities for product • Acted as the customer advocate for articulating the user’s needs • Handled customer escalations and support issues • Composed release notes • Formulated requirements • Drafted user stories and other related documentation• Drafted training materials for end-users • Defined product release strategy and maintenance release strategy • Written business cases – to define problems that needed to be solved• Define and lead all Scrum related ceremonies • Mentor and train Business Analyst • Drafted presentations and reporting

Plano, Tx

Facilitate client learning, via web-based learning or e-learning environments, in-house training and provide on-site travel training.Maintain and created my own test database for client training, for Entrata. Provide in-depth resident management and accounting best practices to clients. Creating custom training sessions, for each client based on their individual setup and business practices. Test various Entrata functions to assist other team members and problem solving client pain points. Scheduling pre-training calls with clients, scheduling of webinars or e-learning sessions and responsible for all preparation details for client training and directly responsible for their success. Entrata Accounting Training for clients has many facets. To include teaching & demonstrating how to create purchase orders and invoices, vendor management, bank reconciliation and create journal entries. Teaching resident management best practices including lead manager, screening applicants, performing move-ins, renewals and templates, FMO’s, how to account for other income, posting rent/charges. Charged with creating Training Agendas for each client and training session. Develop & deliver presentations for Entrata Summit.Assigned to facilitate internal new hire training needs for the Dallas Office.Required to maintain working knowledge and understanding of Entrata Core & Ancillary Products. And have certified on all products and am an expert. Understanding of Entrata workflows and integrations. Staying up to date on Release Notes & Certifications.

Dallas, Tx

Responsible for marketing/selling laser program. Cold calling, scheduling appointments with prospective students. Qualify candidates. To increase enrollments and maintain the requirement for 90/10 requirements. Created and developed scripts for marketing department to improve closing ratios. Charged with creating learning materials for the instructors to use for student training. This lead to training spa managers on inventory and appointment management. I did this by also adding spa management software and constant contact for marketing. Also implemented specials and packages for treatments to better generate revenue.