Pamela Knudsen Email & Phone Number

Greater Seattle Area

Focused on improving the experience of our customers as they go live with our Returns product and ensuring their ongoing experience meets the standards of excellent customer service. Previously at Avalara I managed Customer Support staff dealing with technical support of all products. In both roles, I define processes, coordinate with Product Management, Product Development and other departments regarding product and process improvements. Act as the customer's advocate in reviewing and prioritizing open issues and changes.

United States

Project management of implementation processes for clients. Assist customers in the building and development of project teams, roles and responsibilities of team members, and documentation of expectations and processes. Conduct Business Process Analysis and work with stakeholders and team members to improve employee development, quality and effectiveness of work flow.

Seattle, Wa And Green Bay, Wi

The Release of Information Division of SOURCECORP became iod. At that time, I took on the role of Chief Operating Officer for the new organization.

Manage tech support, training and customer relations teams. Handled high profile implementations. Acted as customer advocate and product manager dealing with product development to set priorities and future direction of the product.

Manage all administrative and customer relations staff. Coordinate with Corporate office in developing sales tracking protocols and processes.

Business And Organizaitonal Management

Associate'S Degree, Business Administration And Management, General