Genard Halluni Email & Phone Number

Amsterdam Area, Netherlands

- Provide onsite support for the CBS Amsterdam office and remote locations in Europe.- Responsible for the resolution of incident and service requests.- Install, configure, and support all hardware and software in the environment.- Develop a strong understanding of customers business needs and apply solutions.- Periodically assist with special projects, involving active directory and integration with other systems.- Documents issues and opportunities for improvement.- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.- Travel to office locations throughout Europe required for office moves, upgrades and Trade Show support.• Additional duties as required.

Amsterdam Area, Netherlands

- Provide support to EMEA while improving customer satisfaction.- Incident management and request fulfilment while keeping ownership.- Major incident, change, problem and asset management.- Desktop, network and application support in VDI environment. - Mobile device management, Maas360.- Participating in project assignment.- Creating and updating standard operation procedures.Tech: Windows 7/8 W2k08 /12 , VMWare/VDI , RES workspace manager/automation manager, FS, DHCP, Print services, Exchange 2010, Office 365.

Maastricht Area, Netherlands

IT Support Engineer - - Acting as a single point of contact between service providers and internal customers; keeping a high degree of customer focus.- Incident management and request fulfillment.- Incident, request, change and asset management. CCMS- Major incident management and reporting to stakeholders.- User support onsite and remotely.

Tirana

Daily Administrative Management of the Operating System:-Monitoring system usage and performing daily tasks.-Monitoring logs, services, resource usage and managing backups.-Managing and auditing user accounts.-Document system up time and change management logs.-Participate in migration process.

Installing, Configuring and Maintaining Windows Network Servers:-Configuring and maintaining core infrastructure services (Active Directory, MS Exchange, DNS, DHCP, FS, Backup and Restore and Central AV Console)-Supporting and maintaining end user requirements, including troubleshooting, account maintenance and user training.-Workstation and servers hardware maintenance-Playing a leading role in developing and implementing an IT disaster recovery plan and business continuity plan. -Working with a team to automate management tasks, streamline processes and perform standard administration functions as needed.Windows Security administrator.-Define user access levels permissions and authorize/execute approved processes.-Monitoring user activities for IT Security Policy compliance.-Participating in Incident Response groups. -Responding to anomalies.

Tirana

Install and configure workstations and network devices. - Monitor network devices and provide support for communication link failures. - Participate in network installations of new bank branches.- End user support related to hardware/software problems

2St Degree Bachelor Diploma, Applied Informatics

1St Degree Bachelor Diploma, Applied Informatics

Computer Sience