Genc Tresi
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Genc Tresi Email & Phone Number

Communications Technician @ OSCE | ITIL, CCNA, Novell Admin, Airwatch, Satellite Communications, Radio Communications at OSCE
Location: Austria 5 work roles 3 schools
1 work email found @osce.org LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email g****@osce.org
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Current company
OSCE
Role
Communications Technician @ OSCE | ITIL, CCNA, Novell Admin, Airwatch, Satellite Communications, Radio Communications
Location
Austria
Company size
3261 employees

Who is Genc Tresi? Overview

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Quick answer

Genc Tresi is listed as Communications Technician @ OSCE | ITIL, CCNA, Novell Admin, Airwatch, Satellite Communications, Radio Communications at OSCE, a with 3261 employees, based in Austria. AeroLeads shows a work email signal at osce.org and a matched LinkedIn profile for Genc Tresi.

Genc Tresi previously worked as Communications Technician at Osce and ICT Technician (Team Leader) - Service and Support at Osce. Genc Tresi holds Bachelor'S Degree from College Globus.

Company email context

Email format at OSCE

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{first}.{last}@osce.org
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Profile bio

About Genc Tresi

With over two decades of expertise in ICT support and service, I currently serve as a Communications Technician at OSCE, the premier global regional security organization. I possess certifications in ITIL, CCNA, and Novell Administration, and am well-versed in a range of technologies and platforms, including but not limited to Active Directory, Exchange, Service Desk, Blackberry, WSUS, DNS, AirWatch, Satellite Communications, and Radio Communications.One of my fundamental principles is being customer-oriented, ensuring that all interactions and solutions are tailored to meet the unique needs and expectations of our stakeholders. My primary areas of expertise encompass incident management, user administration, tier-one and tier-two support, service desk oversight, and change advisory roles. I have played a pivotal role in ensuring the seamless and secure functioning of OSCE's ICT framework, facilitating efficient communication and collaboration throughout the entity.My dedication extends beyond technical aspects, as I am deeply invested in international affairs and wholeheartedly committed to OSCE's overarching vision of fostering peace and security within the region.

Listed skills include Active Directory, Microsoft Exchange, Service Desk, Blackberry Enterprise Server, and 38 others.

Current workplace

Genc Tresi's current company

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OSCE
Osce
Communications Technician @ OSCE | ITIL, CCNA, Novell Admin, Airwatch, Satellite Communications, Radio Communications
vienna, austria
Website
osce.org
Employees
3261
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5 roles

Genc Tresi work experience

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Communications Technician

Current
Osce

Vienna, Austria

Aug 2016 - Present

Ict Technician (Team Leader) - Service And Support

Osce

Vienna, Austria

-Service Desk daily duties: Request, Incident and Problem handling - first point of contact For the Secretariat, FOM, HLPG, Article Il&IV staff, OSCE Delegations.- Ensure continuing dialogue with staff members on all planned changes, maintenance and implementations- lncident management, clasification, prioritising, escalation and resolution. - First level user administration for Active Directory, Exchange, OSCE Portal, and Doc.In. - First and Second Level Support for Blackberries and Mobile Phones. Administration of BES accounts.- First and Second Level Support of OSCE's MDM Solution (Airwatch)- Account creation and administration of RSA Tokens for internal (OSCE) and external (Delegations) users.- 1st and 2nd Level support for End User Devices

Oct 2006 - Aug 2016

Senior Ict Assistant - Helpdesk Team Leader

Osce

-Manage the Service Desk and staff to provide 1st level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work. -Act as a further escalation point for unresolved or escalated calls -Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles -Report to senior managers on any issue that could significantly impact the business -Attend Change Advisory Board meetings -Take overall responsibility for incident management and request fulfilment on the Service Desk.-Ensure staff take ownership of user problems and be proactive when dealing with user issues. -Ensure all calls are logged in the Service Desk logging system. -Respond to enquiries from clients and help them resolve any hardware or software problems. -Maintain a log of any software or hardware problems detected. -Support users in the use of Computer equipment by providing necessary training and advice. -Allocate more complex calls to the relevant IT Support member. -Arrange for external technical support where problems cannot be resolved in house.

Jan 2005 - Sep 2006

It Support Assistant

Osce

Prishtina, Kosovo

Jul 1999 - Jan 2005
Team & coworkers

Colleagues at OSCE

Other employees you can reach at osce.org. View company contacts for 3261 employees →

IM Igor Marković Igor Marković Colleague at OsceSerbia View → KD Knut Dreyer Knut Dreyer Colleague at OsceAustria View → RS René Schrader René Schrader Colleague at OsceCambodia View → FM Fatos Miftari Fatos Miftari Colleague at OsceAlbania View → AL Alexandra Link Alexandra Link Colleague at OsceSarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina View → OO Olga Ozernaya Olga Ozernaya Colleague at OsceUkraine View → LM Liridona Memia Liridona Memia Colleague at OsceTirana, Albania View → SA Salko Agovic Salko Agovic Colleague at OsceAustria View → SS Serhiy Snihur Serhiy Snihur Colleague at OscePoland View → SG Sanavbar Gurukova Sanavbar Gurukova Colleague at OsceVienna, Austria View →
3 education records

Genc Tresi education

Bachelor'S Degree

College Globus

Bachelor Of Science (Bsc)

University Of Prishtina

Graduate

Gymnasium
FAQ

Frequently asked questions about Genc Tresi

Quick answers generated from the profile data available on this page.

What company does Genc Tresi work for?

Genc Tresi works for OSCE.

What is Genc Tresi's role at OSCE?

Genc Tresi is listed as Communications Technician @ OSCE | ITIL, CCNA, Novell Admin, Airwatch, Satellite Communications, Radio Communications at OSCE.

What is Genc Tresi's email address?

AeroLeads has found 1 work email signal at @osce.org for Genc Tresi at OSCE.

Where is Genc Tresi based?

Genc Tresi is based in Austria while working with OSCE.

What companies has Genc Tresi worked for?

Genc Tresi has worked for Osce and Ics - Italian Consortium Of Solidarty.

Who are Genc Tresi's colleagues at OSCE?

Genc Tresi's colleagues at OSCE include Igor Marković, Knut Dreyer, René Schrader, Fatos Miftari, and Alexandra Link.

How can I contact Genc Tresi?

You can use AeroLeads to view verified contact signals for Genc Tresi at OSCE, including work email, phone, and LinkedIn data when available.

What schools did Genc Tresi attend?

Genc Tresi holds Bachelor'S Degree from College Globus.

What skills is Genc Tresi known for?

Genc Tresi is listed with skills including Active Directory, Microsoft Exchange, Service Desk, Blackberry Enterprise Server, Blackberry, Help Desk Support, Management, and Leadership.

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