Professional with a broad base of experience including project management, customer service, sales and marketing. Track record of achieving high profitability while maintaining extraordinary customer satisfaction. Noted for high productivity, effectiveness in crisis situations and ability to achieve desired results.EXPERIENCEManagement• Managed and oversaw project-level activities from contract signature to operations to completion required by contract• Successfully demonstrated an ability to manage time and resources to deliver on time and within budget • Developed and administered annual budgets, compiled forecasts and planned capital expenditure • Developed project timelines, executed to plan, and successfully managed resources, including hiring contractors and staff to fill manpower needs • Identified, researched, and resolved customer issues and followed-up on customer inquires not immediately resolved• Handled multiple tasks accurately and effectively in a fast paced environment • Interfaced and operated with high profile clientsSales & Marketing• Extensive background in sales, marketing and revenue building• Doubled sales from $6M to $14.8M within one year for new pools sales• Grew remodeling sales for $250K to $750K within one month – record sales for company• “Salesman of the Month” consecutively for one year• Proven ability to devise and implement highly effective marketing strategies • Recruited and trained sales individuals to build successful teams• Successfully grew portfolio of business with clients and new homebuildersCustomer Relations• Trained and empowered staff at all levels to ensure client satisfactions was #1 priority• Established a high profile within the community to ensure Executive Pools was regards as a “good neighbor” and a community partner• Ensured extraordinary service by promptly and accurately responding to customers, making it easy for them to do business with us