Eugene Hubbard Email & Phone Number

United States

• Support Cisco network infrastructure, configure and maintain network VLANS • Support all TCP/IP configuration and data communication within the manufacturing environment• Configure and deploy Cisco 3850 switch stacks• Support Cisco Nexus 7009 Datacenter switches with VDC’s and Cisco Nexus Fabric Extenders• Support HSRP to provide high availability• Responsible for ensuring client related technical issues are resolved in a quick manner• Installs/removes/configures basic software applications• Coordinate local support vendor relationships• Image laptops and desktops • Support wireless network infrastructure consisting of Cisco Meraki WAPs• User account administration• Ensure call tickets are updated and closed in a timely manner in Service Now • Escalate calls to Manager, Field Service and/or other teams as required. • Support Cisco Unified Communications infrastructure• Monitor network and servers using SolarWinds Orion, syslog, Netflow, and Cacti• Create and maintain network documentation and Visio diagrams• Perform multi shift support in a 24 x 7 Manufacturing environment• Understands and complies with relevant Standard Operating Procedures.• Support Active Directory, DHCP, and DNS

• Responsible for the analysis, administration and service support of Voice, Video, and the data communications Network for the Next Generation (NG911) project. (NOC)Network Operations Center• Manage the usage and performance of voice, video and the NG911 data communications • Maintain network security and ensures compliance with security policies and procedures. • Evaluate hardware and software, including peripheral, output, and related equipment. • Participate in the development and implementation of network-related procedures and standards. • Provide service support for network installations and upgrades. • Interface with vendors to ensure appropriate resolution during network outages. • Develop and implement testing strategies and document test results. • Provide advice and training to end-users. • Provide service support for hardware and software applications and upgrades• Active Directory adds moves and changes.• Network Intrusion Detection (AlienVault USM)• Network Performance Monitoring (Solarwinds) (Wireshark)• SIP Monitoring and troubleshooting active and passive testing using Oracle Acme Packet

Framingham, Ma

• Worked with the compliance team to ensure proper documentation reviewing changes, updating Visio diagrams when needed.• Assigned IPs and configure network ports and port channel for different Windows, Linux, Unix, Blade server chassis, ESX servers and appliances for new builds being introduced into the network for the SP&R team• Queue management• Day to day network maintenance, monitoring, and troubleshooting global LAN/WAN • Attended conference calls for escalated issues to assist with resolution with senior Pfizer engineers• Cisco switches 3750,6500 Cat OS and IOS, ASR 1002,7000 series router, Cisco Nexus series 7k,5k and 2k. Switch configuration changes, VLANs, STP, ACL changes, EIGRP and BGP routing troubleshooting and configuration, IOS upgrade or downgrade in production environment.• Successfully replaced faulty 6500, Nexus switches, 3560, 3750 stack switches, 6500 SUP modules in production environment. Installed new 6500 and stack switches for more user ports allocation. • Network monitoring and management Tools What's up Gold, Cisco works NCM, Alcatel Lucent VitalQIP HP service center, Orion NPM, Cacti, Mac track, Secure CRT, Solar winds.• Server connectivity issues, Trunking issues, Layer 2 and Layer 3 VLAN assignments, STP, HSRP changes. High network bandwidth utilization, slow internet connectivity issues.• Worked with various service providers globally for any WAN circuit and BGP routing issues. Opened up cases for CE routers, Riverbed optimizer issues.• Performed major power maintenances for site over 100 network devices. Backing up network configuration in NCM and performed network and voice checkouts after power restore. Checked SNMP and TACACS configurations. • Successfully maintained and followed SLAs. Strictly maintained and followed change request process, Problem management and incident management. Network drawings, CMDB updates for device inventory,• Opened Cisco TAC cases with for technical assistant and RMA.

•Work from Remedy ticketing system to support end users•Install Cisco phones, jack activations, printer installs, network cabling•Install and configure 2800, 3700, and 7200 series routers in a Datacenter•Install and configure 2900, 3500, 4500, and 6500 series switches in a Datacenter•Troubleshoot network connectivity issues, including network monitoring•Manage users and group policies in Active Directory

•Work in a Command center to provide second level support to the Kronos HR Suite of applications, including Schedule Planner, Workforce Optimizer, Workforce Timekeeper, and Forecast Planner.•Heavily experienced in using the Hewlett Packard Service Center Call Ticketing System.•Experienced in using Oracle's E-Business Suite, customized for Human Resources.•Use various remote applications such as LANDesk and Web connect to connect to users PC’s •Speak to managers form stores to resolve issues within oracle, Kronos, and Workbrain, and cash office POS systems

I was a manufacturing technician but also helped with some IT isuues

Certificate, Network +, A

Activities and Societies: Took courses for Network+ and CCNARecieved Network+ and CCENT certifications in 2010. Recieved CCNA.

Certificate, Windows 2000 Administration, A

Activities and Societies: Prep course for MCSE. Active Directory, Exchange, Group policies,Windows 2000 Administration

Certification, A+, A

Activities and Societies: Prep Course for A+ Certification. Computer hardware and softwareRecieved A+ Certification Febuary 2001