Gene Smid Email & Phone Number

Chicago, IL, US

San Diego, CA

On-site and virtual trainer for collision estimating and management software. Utilizes industry experience to train insurance and collision repair shop customers Assist body shops with personnel shortages and new acquisitionsAbility to travel on short notices across borders on a regular basisDeveloped training materials to create a uniform teaching method.

Chicagoland And Surrounding Area

Travel to locations within designated market area to complete estimate of losses and settle auto claims using CCC1 estimating software. Responsible for delivering exceptional customer service while negotiating with vendors, validating legitimacy of claims, completing cost effective computer estimates, insure proper coding of claims and issuing of payments.

Woodridge, Illinois

Provided oversight for process compliance and loss cost management of associated collision repair shops within a 3 state market. Handled customer concerns and coordinated scheduling of outside support. Developed and maintained network map for claims staff adjusters. Professional expert witness support for claims in court litagation. Provided support for.

Joliet, Illinois

Responsible for staff of 8 union employees generating $1.5 million in gross sales revenue. Estimated specialty vehicles including: medium duty and semi-tractor trucks, motor homes and buses. Work with adjusters and appraisers to secure a fair and complete estimated cost of repair. Added multiple DRP’s relationships in addition to maintaining 3 major.

Chicago, Illinois

Participated in the development of the CCC2 Access database increasing productivity by 25%.Trained customers on company software while resolving minor technical issues. Maintained status on 750+ active records for Account, District and Regional Managers. Implemented new use of software to meet rising volume and business demand

Skokie, Illinois

Reviewed estimates, opened repair orders in management system, and scheduled appointments. Marketed repair assignments and maintained documentation records for insurance companies. Responsible for inspection of work quality, delivery of vehicle, and insuring customer satisfaction.

Lombard, Illinois

Hired, trained, and supervised staff of 25 while maintaining coverage of 24/7/365 shifts. Maintained accounts receivable / payable records, reducing the city ledger balance by 75%.Negotiated with vendors to reduce operating cost, finishing 1994 20% above budgeted revenue.Transferred budget records onto spreadsheets reducing time on calculations and errors..

High School Diploma

Education record