Genesis Cabral Email & Phone Number

United States

United States

Boston, Massachusetts, United States

-Provided reporting for Monthly, Weekly & Daily forecast analysis and reporting in support of decision-making.-Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.-Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending.

Boston, Massachusetts, United States

-Active management of current contact center vendors to ensure their data is accurate, up-to-date, functional and validated-Compile monthly reports on vendor recruitment and performance-Assist project management team with specific vendor requirements based on project pipelines-Communicate any disputes that arise between vendor and SimpliSafe to the line of.

Boston, Massachusetts, United States

-Develop effective job coaching for the sales department - Communicate with customer service representatives to understand their goals and ambitions- Assist representatives to discover and overcome their personal barriers and set goals- Assess the strengths of individuals and teach them to use them effectively-Guide customer service representatives in.

Boston, Massachusetts, United States

-Ensured agents understood and complied with all call center objectives, performance standards, and policies-Assisted new hires with additional training; monitoring calls to ensure that department quality standards are met; identifying areas for improvement; following the progressive discipline model as necessary and scheduling staff according to.

Boston, Massachusetts, United States

-Served customers by selling products and meeting customer needs. Services such as existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.-Performed cost-benefit analyses of existing and potential customers.-Maintained positive.

Boston, Massachusetts, United States

-Prepared and assembled medical record documentation/charts for physician(s).-Entered the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications.-Ensured medical record compliance by self-documentation attestation.-Updated patient history, physical exam.

Boston, Massachusetts, United States

-Monitored security patrols- Training and enforcing security procedures-Supervising and monitoring activity on property to deter and prevent theft, sabotage, fire and accidents- Responding to calls for assistance, writing reports on accidents, various incidents, suspicious activities, safety and fire hazards and other security related situations..

Associate'S Degree, Communication And Media Studies

Bachelor'S Degree

Bachelor'S Degree