Genesis Cerna Email & Phone Number

• Serve as a liaison and manage 65 agencies that are meal programs, snack programs, and residential/rehab agencies for San Mateo County• Serve as a board member on San Mateo County Community Action Agency (CAA) board representing Second Harvest of Silicon Valley• Lead the holiday store/library adoptions by supporting the recruitment of agencies to adopt stores or libraries in San Mateo and Santa Clara County• Build and maintain strong, long-lasting agency relationships via excellent customer service• Deliver consistent and timely responses, follow-up in response to client issues and requests• Created a new process for product recalls for our agencies and sites in San Mateo and Santa Clara County • Manage the programs side of standard operating procedure for product recalls for over 400 partner agencies and sites • Manage communication of over 400 sites and agencies on product recalls via MailChimp • Selected as part of an 8 person selection committee to find a Diversity, Equity and Inclusion (DEI) firm for the organization to use• Project managed survey project for over 300 of our partner agencies

San Mateo County

• Managed shopping area in San Carlos warehouse• Oversaw online food orders submitted by partner agencies and all aspects of agency customer service office and in shopping area• Managed the agency help desk phone and emails where agencies call or email with issues they may be having• Educated agencies on best practices to optimize food selection both online and in shopping area• Initiated and supported continuous improvement of food bank experience for agencies • Supervised and engaged a total of 8 volunteers • Served as a liaison and manage over 80 partner agencies in 2 counties: San Mateo and Santa Clara County • Led the holiday store/library adoptions by supporting the recruitment of agencies to adopt stores or libraries in San Mateo and Santa Clara County • Built and maintained strong, long-lasting agency relationships via excellent customer service • Delivered consistent and timely responses, follow-up in response to client issues and requests• Led and provided a monthly new shopper training for agencies and agency volunteers• Performed administrative tasks required for the job including data entry, invoice processing, doing follow-up calls/emails to agencies, and other tasks as needed by job

San Mateo County

• Performed CalFresh outreach throughout San Mateo County Health System and WIC offices • Trained and supervised volunteers to understand protocol for CalFresh screening and asses food security • Identified potential outreach collaboration opportunities • Assisted clients with CalFresh applications and contact Human Services Agency to verify approval or denial of client application • Presented to community members and medical staff on food programs available through Food Bank• Built, established and maintained effective relationships with partner agencies • Performed administrative tasks required for the job including data entry, word processing, typing, and doing follow-up calls to clients, coordinating and maintaining schedule on Outlook• Represented Second Harvest at monthly San Mateo County Immigration Forum meetings

Palo Alto, California, United States

Recipient of tuition support while pursuing my Masters in Public Administration at San Francisco State University. Scholarships are awarded for social justice driven students of color in graduate school.

East Palo Alto, Ca

• Served as a coordinator on behalf of the 2 co-leads of project and 6 connectors • Kept track of meetings such as town hall meetings, community meetings, and connector's meetings with East Palo Alto community members • Collaborated with connectors, employees at Emerson Collective, and other teammates that are a part of this project• Served as liaison responding to emails from community members who have questions pertaining project

Menlo Park, Ca

• Data entry for Microsoft Access, Outlook, and Excel• Assisted with projects as needed by the Office Manager

East Palo Alto, Ca

• Managed a group of Kindergarten students • Provided academic mentoring• Maintained a positive environment that encouraged learning• Lead class in English and Spanish• Lead academic and enrichment activities• Developed lesson plans to achieve intended learning outcomes

Given skills, resources and most importantly the mindset to thrive in high school, college and post-graduation

Redwood City, Ca

• Gathered and organized data on client satisfaction of LIBRE through client survey• Produced outreach materials and created curriculums for the different services provided by LIBRE• Presented curriculums and outreach materials to different partner organizations within San Mateo County• Supported English speaking Immigration and Housing lawyer and Spanish speaking clients through written and verbal translations• Maintained LIBRE Facebook page by increasing traffic to page

• Supported the English speaking legal staff and Spanish speaking clients through document and verbal translations• Created outreach materials• Called back clients who had missed appointments

Stanford, California

• Worked with a team to assist the center improve a website that connects members of the community with youth programs• Facilitated focus groups in English and Spanish with parents and youth to get their opinions on the website• Organized, gathered, and analyzed data based on feedback received from community members

Master'S Degree, Public Administration

Bachelor'S Degree, Psychology