Genesis Stallings Email & Phone Number

Lone Tree, Colorado, United States

Lone Tree, Colorado, United States

Lone Tree, Colorado, United States

Support customers in a high volume environment (90 call/day average), maintained 98% customer satisfaction rating, consistently top performer among team members.Member of the Appreciation Committee, maintain employee morale through events.Experienced in training 8 new personnel with a high success rate.Maintained 20% above average team contribution.De-escalation of challenging customer situations.

Astatula, Florida, United States

Manage projects, oversee financials, and provide support to C-level executives.Assist with hiring, training, and leading new team members. Responsible for 10 direct reports within the Shipping department.Ensure that operations and procedures meet compliance standards.Increased shipment output 200% by increasing overall efficiency with the consistent implementation of new practices within a rapidly expanding company.Versatile and flexible, consistently addressing micro and macro level concerns with accuracy and efficiency.

Sanford, Florida, United States

Ensured friendly, polite, expert service was delivered to all customers. Managed production flow to ensure all production orders were done correctly and on time.Took lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job managementResponsible for ensuring quality during and after production process. Coordinated pick-up and delivery of customer orders. Assisted in the training of store team members. Completed required financial paperwork and assisted with financial reporting including daily sales, close-outs and bank deposits.Offered assistance to customers by suggesting appropriate shipping methods. Maintained inventory of shipping supplies. Determined appropriate shipping methods, informed customers of company products, services, routes, and rates.Executed all operational and store sales activities to ensure the store exceeded financial and customer experience targets. Consistently met or exceeded established quarterly metrics.Worked with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.