Geneva Gordon Email & Phone Number

• Identify and implement continuous process improvements to enhance productivity of revenue teams, streamline the sales cycle, and increase revenue• Deliver proactive and predictive data-driven insights to sales and marketing leadership to enable rapid decision making• Connected the sales, marketing, customer success and onboarding teams together and worked on improving the efficiency of their operations

• Restructured and managed internal tools (sales, onboarding, customer support and success)• Streamlined each team's processes using automation and made connections between teams seamless• Investigated integrations with Skedda using Zapier and created tutorials on these for our customers • Refreshed our customer and internal knowledge base by adding video tutorials and more detailed content on every subject • Set up custom automatic reply bots for many of our commonly asked questions

• Collected and reported feedback from customers to drive product-development decisions• Helped prospective and existing customers find solutions to their unique problems

Montreal, Canada Area

• Project management for asset integrity software entire life cycle. - Asset data and document management - Inspection and operations planning and reporting - 3D modelling and laser scanning - Risk Based Inspection (RBI) Analyses - API 581• Organized and validated clients’ technical data for implementation, training, use, and maintenance of Antea software.• Addressed software issues through engaging with customers. Brought suggestions to developers and worked together until release and review.• Provided in-depth training for over 20 clients and new employees by writing a thorough manual and by giving multi-day interactive presentations.• Worked with the VP by giving pre-sales presentations, collecting and assessing the necessary information from customers, and made quotations.

Vancouver, Bc

• Prepared test plans, wrote test procedures, and conducted fuel cell (PEMFC) stack tests using a variety of proprietary test equipment and techniques.• Designed and built temporary automated test set-ups with Arduino, sensors, and electronic valves. • Used analysis tools and computational support to collect and organize data.• Summarized technical results in reports for colleagues and customers.

Yokohama, Kanagawa, Japan

• Created, conducted, and analyzed results from mechanical and electrical tests on fuel cell (SOFC) components• Researched Canadian energy storage, generation and distribution, government structure and policies to identify applications for Japanese markets• Delivered all research findings (technical and non-technical) to coworkers through detailed presentations

Campbell River, Bc

• Early-stage product development for the aquaculture industry• Prepared design drawings, engineering specifications, Bills of Materials, and software tools• Assisted with system installation and commissioning on site to ensure functional and safe operation

Vancouver, Bc

• Engaged with engineers, professors, parents and students to promote and increase female enrollment in STEM (science, technology, engineering and math) university degrees.• Planned and taught lessons and workshops with engaging activities, working projects, and models of scientific concepts.

Williams Lake, Bc

• Conducted and recorded environmental assessments using local plants and animals to report on air and water quality• Produced technical month and year end reports• Presented educational programs on different topics daily with interactive experiments and stories• Took care of animals, cleaned, and organized the center