Patrick Cassidy Email & Phone Number

Dublin, Ie

CS at a cloud-based, business-to-business SaaS platform- Answering email/chat questions from prospective and existing customers- Helping customers find solutions to their unique scenarios- Calls and demos with potential customers- Collect and report feedback for driving product-development decisions

Vienna, Austria

Providing Business English training specific to the industry needs and challenges. Training all levels of employees; from factory line workers to HR managers, CFOs and CEOsCompanies have included Siemens, Novartis and MieleWork structured around visiting the company sites, allowing insights into different corporate environments. Designing courses and creating course materials based on what the client needs. Worked as in-house language consultant at Siemens; had a designated space where anyone from senior engineers to members of the sales team could drop in and discuss work-related presentations and demonstrations.

- Discuss and develop ideas with all departments of the company; from senior engineers or HR members, to the factory workers. - Research and stay on top of current industry knowledge and terminology to provide relevant information in presentations and demonstrations- Manage small groups or one-on-one sessions

Europe

Logistics and travel manager for travel groups from the USA. Accompany groups on multi-day trips across countries in Europe. Primarily offer tours around Ireland, taking in Dublin, Galway and Kerry most frequently. Work as the "face" of the company, providing support and advice throughout their trip. Offer social and educational information about everywhere we travel. Responsible for confirming group bookings for hotels, restaurants and cultural events, as well as travel arrangements.Liase with Operations and Sales teams in WorldStrides, as well as many parts of the tourism sector locally; bus drivers, hotel and restaurant workers. Role includes regular bi-annual group training in different locatons in Europe. We share experiences and learned information from tours to keep up-to-date on current toruism trends.

Europe

Logistics and travel manager for travel groups from the USA. Accompany groups on multi-day trips across countries in Europe.Primarily offer tours around Ireland, taking in Dublin, Galway and Kerry most frequently.Work as the "face" of the company, providing support and advice throughout their trip. Offer social and educational information about everywhere we travel.Responsible for confirming group bookings for hotels, restaurants and cultural events, as well as travel arrangements.Liase with Operations and Sales teams in WorldStrides, as well as many parts of the tourism sector locally; bus drivers, hotel and restaurant workers.Role includes regular bi-annual group training in different locatons in Europe. We share experiences and learned information from tours to keep up-to-date on current toruism trends.

Vienna, Austria

Developing individual English lessons for learners of all ages and skill levels. In-person or zoom classes - develop different approaches and methodologies depending on the needs of the learner and the type of platform used.

Dublin City, County Dublin, Ireland

Worked in-store as the first point of contact for new and existing customers. Offered advice on hardware, software and contract options. Processed, tracked and resolved high volumes of customer issues in-store and that were received via email. Ensure customer satisfaction and approach sales with a "questioning" methodology - what are their needs, not just a plan to sell them anything or anything. Responsible for hitting individual sales targets, as well as team targets. Was there during the merger with O2 and helped to onboard new O2 staff into the Three network.