Deren Campbell Email & Phone Number

Raleigh, NC, US

Chattanooga, Tennessee, United States

• Manages a Partner Sales and Support Team through company best practices, ongoing training and education, problem resolution, team data analysis, task assignments, and balancing workloads.
• Aligns the Partner Sales and Support Team with the needs and goals of the Customer Operations, Market Managers, and Fulfillment Departments.
• Spearheads and establishes new client relationships, creates booking processes for new partners, tracks team bookings and conversion metrics using Salesforce.
• Responsible for the account management of a high-level partner in executing bookings, analyzing metrics, and resolving escalations.
• Main point of contact for setting expectations, relaying information through the company, and resolving escalations, damage claims, and customer experience issues to ensure quality moving logistics.
• Performs month-end partner invoice reconciliation and weekly employee expense approvals.

Atlanta, GA

• Leads new clients through the implementation process of the services subscribed to including kick-off calls to discuss project stakeholders, workflows, implementation and the essentials needed to execute a successful.
• Guides the customer through the system configuration process to ensure understanding of the system architecture as they build out their service portal.
• Provides four weeks of post-go-live support including user-specific training sessions with doctors, clinical, billing, and administrative staff.
• Designs, configures, tests, and documents items needed to solve complex problems unique to each client.
• Partners with company technical teams to ensure systems are in sync with the implementation project from a timeline and scope perspective, while ultimately driving the client’s business needs.

Atlanta, GA

• Managed relationships with 200 clients across multiple medical specialties.
• Built solid relationships to ensure client satisfaction and retention through face-to-face, phone, and web interactions.
• Identified the opportunity and drove the upsell and cross-sell of additional clinical and collector services.
• Assisted Sales Team with case studies to move potential clients further in the pipeline.
• Provided ongoing training for clients on services, new technology, portal functionality through seminars and demos.
• Conducted client surveys to benchmark company services and client satisfaction, and to propose ideas to management.

Alpharetta, GA

• Determine continued benefit eligibility by evaluating claims involving severely disabled or terminal patients.
• Gather medical information from claimants, physicians’ offices, and Social Security Administration with constant follow-up.
• Investigate medical and financial backgrounds of claimants to ensure no overpayment.
• Identify “Red Flags” to expose potential fraud by researching online, analyzing phone calls and policyholder history, and referring to the Special Investigative Unit as appropriate.
• Analyze and recommend candidates for Lump Sum Settlements.
• Knowledge of Medical Terminolgy, Conditions, and Treatments.

Alpharetta, GA

• Sole Tester selected from Short Term Disability Customer Contact Center to perform Business Application Testing to move the company to an electronic document environment. Confirmed in the testing environment that for.
• Communicated with claimants, physicians, and employers about policy benefits and the short term disability claim process.
• Partnered with Ability Analysts to analyze medical information and assess the claimant’s ability to return to work.
• Evaluated a claimant’s current situation, managed existing cases, and ensured compliance with policy provisions.
• Resolved issues and answer questions while processing new claims through the use of proprietary claims management software.

Greater Atlanta Area

• Determined home market values based on comparable and recently sold properties.
• Conducted detailed appraisals on properties and prepare associated documentation.
• Observed all applicable laws and regulations in conjunction with appraisals.
• Interacted with homeowners, real estate agents, and lenders to evaluate properties.
• Completed Compu-taught Real Estate course through Georgia MLS, October 2005 in preparation for position.

Atlanta, GA

• Applied leadership skills to oversee all aspects of office management, including spreadsheets, correspondence, customer satisfaction, and problem solving for multiple offices.
• Interfaced with manufacturers and vendors to gather product information and coordinate product shipments.
• Gained valuable product knowledge relating to windows, installation, and building methods.

Greater Atlanta Area