Genevieve-Marie Nicolas Email & Phone Number

- Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based… Show more - Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based trainer and process team member. Supplemented the training plan with Google Suite documents to streamline the training process and alignment between all trainers. Shared plan and resources to other home based trainers during our quarterly meeting.- Review, update, and provide input on working documents, job aids, and standard operating procedures. Develop and provide training through the process team when training gaps or updates are identified which provides team alignment.Identify barriers to reimbursement and recommend program efficiencies to promote high quality work.- Perform call monitoring, case reviews, and audits as part of the peer monitoring team and backup compliance captain. Provide feedback individually and in team meetings when trends are identified.- Represent case managers in forums that educate partners within and outside of Access Solutions organization. Show less

- Reviewed training roadmap and prepared training logistics with our home based trainers. Maintained constant communication to ensure that training stayed on schedule and trainers are aligned. - Created a maintained master document to track and document our preparation and execution of blizzard. This document will now be used as a template for future GRAS Blizzards.- Mentored a group of 5 new Blizzard Coaches. Scheduled weekly meetings prior to Blizzard to prepare the coaches with… Show more - Reviewed training roadmap and prepared training logistics with our home based trainers. Maintained constant communication to ensure that training stayed on schedule and trainers are aligned. - Created a maintained master document to track and document our preparation and execution of blizzard. This document will now be used as a template for future GRAS Blizzards.- Mentored a group of 5 new Blizzard Coaches. Scheduled weekly meetings prior to Blizzard to prepare the coaches with their day to day responsibilities. - Communicated regularly to direct reports to provide clear expectations, feedback, and encouragement which leads to their high performance in metrics and quality reviews. Show less

- Support a team of foundation specialists through regular team meetings, huddles, and individual check-ins. Provide honest and constructive feedback to enhance their performance in daily tasks, projects, and development opportunities.- Sponsored a synergy meeting that successfully connected the foundation specialist with their patient navigator counterpart in the central region to discuss their communication preferences and identify pain points.- Participate in interview panels to… Show more - Support a team of foundation specialists through regular team meetings, huddles, and individual check-ins. Provide honest and constructive feedback to enhance their performance in daily tasks, projects, and development opportunities.- Sponsored a synergy meeting that successfully connected the foundation specialist with their patient navigator counterpart in the central region to discuss their communication preferences and identify pain points.- Participate in interview panels to make educated recommendations regarding the open foundation specialist open positions. Communicate strengths and areas of opportunities to candidates not moving forward to assist them in future development.- Strategize with fellow supervisors to improve the business, including region realignment to streamline supervisor-foundation specialist relationship. Analyze inventory to pinpoint roadblocks for productivity and guide the team in tactics to overcome the roadblocks. Show less

- Communicated regularly to direct reports to provide clear expectations, feedback, and encouragement which leads to their high performance in metrics and quality reviews. - Sponsored the Lucentis Wellbeing Team to create a welcoming environment for all team members. Organized several team building activities that promote collaboration, compassion, and fun. Utilized the Operating Principles to recognize team members.- Cover Process Owner for Co-pay Assistance SOPs. Lead Co-pay SMEs… Show more - Communicated regularly to direct reports to provide clear expectations, feedback, and encouragement which leads to their high performance in metrics and quality reviews. - Sponsored the Lucentis Wellbeing Team to create a welcoming environment for all team members. Organized several team building activities that promote collaboration, compassion, and fun. Utilized the Operating Principles to recognize team members.- Cover Process Owner for Co-pay Assistance SOPs. Lead Co-pay SMEs in annual review of the SOP and advise with any update requests.Implemented standardized training for over 350 new hires for Blizzard 2018, Blizzard 2019 and the new Portland site.- Updated leadership documents in preparation for the 2018 and 2019 Blizzard season.- Strategized coverage assignments to work activities efficiently. The strategies helped Blizzard time frames to shorten and provided more patient-centric customer service. Show less

- Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based… Show more - Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based trainer and process team member. Supplemented the training plan with Google Suite documents to streamline the training process and alignment between all trainers. Shared plan and resources to other home based trainers during our quarterly meeting.- Review, update, and provide input on working documents, job aids, and standard operating procedures. Develop and provide training through the process team when training gaps or updates are identified which provides team alignment.Identify barriers to reimbursement and recommend program efficiencies to promote high quality work.- Perform call monitoring, case reviews, and audits as part of the peer monitoring team and backup compliance captain. Provide feedback individually and in team meetings when trends are identified.- Represent case managers in forums that educate partners within and outside of Access Solutions organization. Show less

- Researched and facilitated vendor onboarding process. Documented the process to provide a better experience for our partners.- Created a holistic training experience using the theories of adult learning, which incorporate use of technology, gamification, and hands-on practice. Worked with stakeholders to vet appropriate content.- Facilitated 36 out of the 64 training workshops which provided the foundation for PACT for every role in Access Solutions Operations.

- Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based… Show more - Provide customer-focused reimbursement support to patients and physicians. Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.- Communicate regularly with Field Reimbursement Managers and practice manager to identify issues and trends which led to more alignment with partners and less escalations.- Design and execute training for new hires and entire team as lead home based trainer and process team member. Supplemented the training plan with Google Suite documents to streamline the training process and alignment between all trainers. Shared plan and resources to other home based trainers during our quarterly meeting.- Review, update, and provide input on working documents, job aids, and standard operating procedures. Develop and provide training through the process team when training gaps or updates are identified which provides team alignment.Identify barriers to reimbursement and recommend program efficiencies to promote high quality work.- Perform call monitoring, case reviews, and audits as part of the peer monitoring team and backup compliance captain. Provide feedback individually and in team meetings when trends are identified.- Represent case managers in forums that educate partners within and outside of Access Solutions organization. Show less

Responsible for the artistic decisions of Kawayan Folk Arts, including conceiving, developing, and implementing the artistic vision and focus of the organization. Responsible for major decisions about the ongoing development of the aesthetic values and activities, after extensive consultation with the Executive Director. Generally members of the artistic staff report to the Artistic Director.

Investigates patient’s insurance benefits. Identifies network providers, provider restrictions, co-pays as needed. Documents requirements for prior authorization and medical review process. Documents activities appropriately in progress notes. Pursue product coverage for patients in accordance with the payor’s authorization requirements within the department’s established performance criteria. Create written communication to customers regarding reimbursement status. Maintains payor profiles by… Show more Investigates patient’s insurance benefits. Identifies network providers, provider restrictions, co-pays as needed. Documents requirements for prior authorization and medical review process. Documents activities appropriately in progress notes. Pursue product coverage for patients in accordance with the payor’s authorization requirements within the department’s established performance criteria. Create written communication to customers regarding reimbursement status. Maintains payor profiles by recording payor specific data promptly into the system. Collects and enters data for distributor referral cases. Show less

Liaise with patients, surgeons, other healthcare professionals, and insurance carriers to ensure that the patients receive adequate medical attention and benefits/reimbursements that they deserve. Educate, inform, and assist the patients and surgeons in navigating through the reimbursement process. Obtain prior authorization from insurance companies; Enter procedures and diagnoses using Lytec’s Electronic Practice Management based on operative reports; File claims using Office Ally; Decipher… Show more Liaise with patients, surgeons, other healthcare professionals, and insurance carriers to ensure that the patients receive adequate medical attention and benefits/reimbursements that they deserve. Educate, inform, and assist the patients and surgeons in navigating through the reimbursement process. Obtain prior authorization from insurance companies; Enter procedures and diagnoses using Lytec’s Electronic Practice Management based on operative reports; File claims using Office Ally; Decipher and remedy denials from insurance companies; Enter payments made by patients and insurance companies to patient accounts. Show less

Entered procedures and diagnoses using NextGen’s Electronic Practice Management; Validated physician charges using NextGen’s Electronic Medical Record; Entered payments made by patients and insurance companies to patient accounts.

Provide sound needs for theatre production; Collaborate with design team to produce a show; Find, record, and edit sound effects; Choose, order, maintain, and set-up sound equipment; Program computers to run the sound; Train operator for playback and microphone use; Proficient in recording studio protocols and etiquette.

Updated client information using Practice Advantage software; Performed minor tech support; Filed client documents.

Taught basic sound technology and electronics to undergraduates and first year graduate students; Prepared lesson plans and exams; Gave an overall view of how to use all equipments pertaining to sound in the theatre and recording studios.

Assisted the resident sound designer during production meetings and technical rehearsals; Created database system using Visual Basic and SQL for the prop shop to facilitate inventory and research; Helped in the scene shop when necessary.

Baking And Pastry Arts/Baker/Pastry Chef

Mfa, Theatre Technology

Master Of Fine Arts - Mfa, Technical Theatre/Theatre Design And Technology

Bs, Computer Engineering

Activities and Societies: Society of Women Engineers, Order of the Engineer 2002 School of Engineering Humanities Awardee; "Best.

Ba, Theatre Arts

Activities and Societies: Alpha Psi Omega Danced with the Kusanovich Dance Company in the summer of 2001.

Bachelor Of Science - Bs, Computer Engineering

Bachelor Of Arts - Ba, Dance

High School

Activities and Societies: California Honor Society Lifetime Member