Anthony Garcia Email & Phone Number

Portland, Oregon, United States

• Provide customer focused support to patients and providers, and built rapport with patients, respect and understand patient confidentiality (HIPAA)• Assist patients and providers in the enrollment process for Genentech products.• Evaluate patient eligibility across key criteria and communicate determinations to Patients and/or Health Care Providers.• Coordinate delivery of Genentech products, following all shipping policies and procedures.• Partner closely with the Regional Foundation Specialist while actively checking coverage throughout the day and ensure turn-around-time targets are met.

Portland, Oregon, United States

• Provide customer focused support to patients and providers, and built rapport with patients, respect and understand patient confidentiality (HIPAA)• Assist patients and providers in the enrollment process for Genentech products.• Evaluate patient eligibility across key criteria and communicate determinations to Patients and/or Health Care Providers.• Coordinate delivery of Genentech products, following all shipping policies and procedures.• Partner closely with the Regional Foundation Specialist while actively checking coverage throughout the day and ensure turn-around-time targets are met.

Portland, Oregon

• Acted as Region Owner for nine months while successfully maintaining low inventory, minimizing escalations, and updating HCP profiles to ensure we provide excellent customer service to our customers.• Partner closely with the Region Owner to build and maintain strong relationships with Field Reimbursement Managers (FRM) by actively participating in weekly meetings, answering questions, and providing guidance and information on reimbursement and process changes.• Trained 100 Contractors on New Enrollments, Enrolling a Patient and California Consumer Privacy Act (CCPA) processes, contributing to their knowledge and understanding of the Case Manager role.• Preceptored 11 new Blizzard Contractors on the day to day Case Manager role and provided constructive feedback while remaining available daily.• Actively check coverage throughout the day and ensure turn-around-time targets are met by managing and directing Region helpers.• Successfully manage field escalations to ensure customer and patient needs are met, resulting in strong customer relations and increased trust.• Identify and facilitate referrals for alternative coverage options and financial assistance programs for patients who are underinsured or require copay assistance.

Portland, Oregon

• File and manage customer claims, working with the Customer Success Manager to research and identify resolutions.• Swiftly responds to incoming support tickets (via live chat and email), helping to educate existing and potential Omnimembers, navigate bugs, and resolve issues.• Acts as the primary point of contact between individual customers and the Omni Operations team, communicating with ShiftLeads and Concierges to ensure that customer experiences are top-notch.• Assists with business account management, working with Operations to ensure item processing and check-outs are completedto contract specifications.

Pleasant Hill

• Conducted telephone inquiries/follow up calls/customer care calls.• Generated new leads by creating professional relationships within the community.• Assisted the studio manager with keeping the team and clients motivated.• Responded immediately to member requests, inquiries and concerns• Educate members on the Orangetheory Fitness program.

Walnut Creek, California

• Executes teller responsibilities • Opening new accounts for prospective members, assisting members and non-members with inquiries about loans and working day to day operations on the teller line.• Guides members through a variety of transactions.• Seeks out future members through business development and community activities.• Demonstrates a strong understanding of and compliance with regulations, policies and procedures resulting in no audit findings.• Solves problems for members efficiently.

Pleasant Hill, California

• Supported the general manager in execution of store objectives and initiatives.• Managed difficult customer situations and responds quickly to customer needs. • Ensured profitability by controlling food and labor costs within budget while providing high quality food and guest service.• Managed a staff of 15-20 employees and is responsible for direction, coordination and evaluation of the restaurant. • Responsible for weekly and monthly inventory of food and supplies.• Maintained and enforces food quality and sanitation procedures.• Interviewed, hire and train prospective employees.

Brooks, California

• Implemented quality control by ensuring all food that leaves the kitchen is of the highest quality.• Scheduled staff members to ensure adequate operations in the kitchen for optimal service levels.• Managed product purchasing and storage.• Maintained a safe and hygienic kitchen environment.• Monitored payroll to ensure accurate records.

Sacramento, California

• Completed opening, daily and closing procedures and checklists in accordance with company policies.• Monitored and observed the day-to-day activities of crew members, coordinated breaks and kept management informed of area activities and any significant problems. • Resolved customer complaints in a manner consistent with company policy and with customer satisfaction.• Coordinated with management for on-the-job training of new associates.• Practiced excellent food safety and sanitation practices and complied with HACCP standards.

Sacramento, California

• Grill, Sauté, Pantry, Flat top grill, Prep and Expediting experience.• Put away inventory (FIFO).• Work in a fast pace environment with the ability to multitask. • Maintained extreme attention to detail, a positive attitude, good communication, and ability to work as a team player.• Execute several roles to keep a constant flow in the kitchen.• Communicated ticket times and potential problems to the manager on duty and severs as necessary.• Provided the highest quality of service to customers and associates at all times.