Anthony Garcia Email & Phone Number

Portland, Oregon, United States

• Provide customer focused support to patients and providers, and built rapport with patients, respect and understand patient confidentiality (HIPAA)
• Assist patients and providers in the enrollment process for Genentech products.
• Evaluate patient eligibility across key criteria and communicate determinations to Patients and/or Health Care Providers.
• Coordinate delivery of Genentech products, following all shipping policies and procedures.
• Partner closely with the Regional Foundation Specialist while actively checking coverage throughout the day and ensure turn-around-time targets are met.

Portland, Oregon, United States

• Provide customer focused support to patients and providers, and built rapport with patients, respect and understand patient confidentiality (HIPAA)
• Assist patients and providers in the enrollment process for Genentech products.
• Evaluate patient eligibility across key criteria and communicate determinations to Patients and/or Health Care Providers.
• Coordinate delivery of Genentech products, following all shipping policies and procedures.
• Partner closely with the Regional Foundation Specialist while actively checking coverage throughout the day and ensure turn-around-time targets are met.

Portland, Oregon

• Acted as Region Owner for nine months while successfully maintaining low inventory, minimizing escalations, and updating HCP profiles to ensure we provide excellent customer service to our customers.
• Partner closely with the Region Owner to build and maintain strong relationships with Field Reimbursement Managers (FRM) by actively participating in weekly meetings, answering questions, and providing guidance and.
• Trained 100 Contractors on New Enrollments, Enrolling a Patient and California Consumer Privacy Act (CCPA) processes, contributing to their knowledge and understanding of the Case Manager role.
• Preceptored 11 new Blizzard Contractors on the day to day Case Manager role and provided constructive feedback while remaining available daily.
• Actively check coverage throughout the day and ensure turn-around-time targets are met by managing and directing Region helpers.
• Successfully manage field escalations to ensure customer and patient needs are met, resulting in strong customer relations and increased trust.

Portland, Oregon

• File and manage customer claims, working with the Customer Success Manager to research and identify resolutions.
• Swiftly responds to incoming support tickets (via live chat and email), helping to educate existing and potential Omnimembers, navigate bugs, and resolve issues.
• Acts as the primary point of contact between individual customers and the Omni Operations team, communicating with ShiftLeads and Concierges to ensure that customer experiences are top-notch.
• Assists with business account management, working with Operations to ensure item processing and check-outs are completedto contract specifications.

Pleasant Hill

• Conducted telephone inquiries/follow up calls/customer care calls.
• Generated new leads by creating professional relationships within the community.
• Assisted the studio manager with keeping the team and clients motivated.
• Responded immediately to member requests, inquiries and concerns
• Educate members on the Orangetheory Fitness program.

Walnut Creek, California

• Executes teller responsibilities
• Opening new accounts for prospective members, assisting members and non-members with inquiries about loans and working day to day operations on the teller line.
• Guides members through a variety of transactions.
• Seeks out future members through business development and community activities.
• Demonstrates a strong understanding of and compliance with regulations, policies and procedures resulting in no audit findings.
• Solves problems for members efficiently.

Pleasant Hill, California

• Supported the general manager in execution of store objectives and initiatives.
• Managed difficult customer situations and responds quickly to customer needs.
• Ensured profitability by controlling food and labor costs within budget while providing high quality food and guest service.
• Managed a staff of 15-20 employees and is responsible for direction, coordination and evaluation of the restaurant.
• Responsible for weekly and monthly inventory of food and supplies.
• Maintained and enforces food quality and sanitation procedures.

Brooks, California

• Implemented quality control by ensuring all food that leaves the kitchen is of the highest quality.
• Scheduled staff members to ensure adequate operations in the kitchen for optimal service levels.
• Managed product purchasing and storage.
• Maintained a safe and hygienic kitchen environment.
• Monitored payroll to ensure accurate records.

Sacramento, California

• Completed opening, daily and closing procedures and checklists in accordance with company policies.
• Monitored and observed the day-to-day activities of crew members, coordinated breaks and kept management informed of area activities and any significant problems.
• Resolved customer complaints in a manner consistent with company policy and with customer satisfaction.
• Coordinated with management for on-the-job training of new associates.
• Practiced excellent food safety and sanitation practices and complied with HACCP standards.

Sacramento, California

• Grill, Sauté, Pantry, Flat top grill, Prep and Expediting experience.
• Put away inventory (FIFO).
• Work in a fast pace environment with the ability to multitask.
• Maintained extreme attention to detail, a positive attitude, good communication, and ability to work as a team player.
• Execute several roles to keep a constant flow in the kitchen.
• Communicated ticket times and potential problems to the manager on duty and severs as necessary.