*Provides behavioral health services in the form of counseling, crisis intervention, and rehabilitative services to voluntary and involuntary clients who are diagnosed with behavioral health conditions. *Conducts psychosocial case assessments and strengths assessments, as needed, to determine clients' and patients' behavioral health and social service needs.*Develops counseling crisis intervention, case management, and rehabilitative service plans by collecting and evaluating client information preparing written summaries, verbalizing and reviewing plans with clients, and monitoring the client's progress in achieving goals and objectives.*Provides consultative services to clients' relatives, interested persons, and representatives of community agencies; participates in interdisciplinary team meetings, adult and family team meetings, and interactions with families in care planning.*Assists clients by determining needs, performing counseling services, or coordinating placement into hospitals, another level of care, or other medical clinics if necessary.*Performs placement services for clients by locating, evaluating, and recommending shelters, residential care facilities, and other community resources to prevent further hospitalization.*Uses Cerner to prepare and maintain case records and complete assessment forms and written reports documenting behavioral health case histories. *Observe and evaluate clients' behavior to ensure their protection and safety.*Reports incidents of abuse to staff assigned to Aging and Independent Services, Child Welfare Services, other HHSA divisions, or protective agencies as necessary; may perform crisis intervention or protective service functions to protect clients who are in danger of abuse, neglect, or exploitation.*Acts as liaison between the San Diego County Psychiatric Hospital and behavioral health providers or other referral agencies.

• Providing, facilitating, and supervising individual and group therapy/ counseling.• Working with other social agencies and managed care organizations, hospitals, clinics,courts, prisons, and gatekeepers in planning to meet the needs of clients and assistthem in utilizing these resources.• Preparing treatment plans, and histories, writing letters, making reports, and keepingrecords per licensure regulations.• Encouraging, reassuring, and giving needed support.• Treatment and rehabilitation of mentally ill persons and/or co-occurring disorders.• Providing assessments and evaluations based on appropriate criteria.• Provides regular individual, group, and lecture counseling sessions for all clients asrequired by regulatory agencies and mandated direct service time standards.• Responsible for submitting timely reports, biopsychosocial assessments, andcontinuum of stays and discharges where appropriate.• Responsible for writing and submitting clinical summaries for UR one day prior to thereview.• Responsible for completing the master problem list, master treatment plan, mastertreatment plan reviews, aftercare recommendations, and discharge summaries in atimely manner.• Provide crisis intervention and referrals for clients in cooperation with the medical staffand established agency guidelines.• Attend, participate, and when necessary, facilitate case consultations, and specialevents, such as seminars, lectures, retreats, trips, workshops, etc.• Initiates “discharge summaries" & "aftercare plan" during the preliminary sessions withclients and closes client charts completing all required documentation.

*To provide emotional support, crisis intervention, and counseling for Adolescents, Adults, and Older Adults to cope with a multiplicity of social and emotional problems; information and referral; referrals for financial assistance and supportive services to patients and families with issues that are related to hospitalization, illness, disability or trauma. *To provide case management & milieu management, complete psychosocial assessments, assist in developing and re-evaluating Treatment Plans and work as a multidisciplinary team member, and coordinate discharge planning. *Complete necessary documentation and maintain clinical records for each client during his/her length of stay.

Providing personalized services for individuals and families relocating to the San Diego area.

o Assist with day-to-day operations of the shelter including specific needs of residents.o Provide direct crisis intervention and safety planning for all residents and hotline callers along with initial assessment to determine the eligibility of an individual or family for consideration in emergency and/or long term shelter programs.o Provide resource navigation about various external systems such as law enforcement, court systems, child welfare etc.o Teach and assist life skills around communal living to residents.o Participate in cross-training and team collaboration efforts.o Process documentation and prepare reports relating to contact with clients and callers through Efforts to Outcomes (ETO).o Maintain the highest levels of accuracy in record-keeping and reporting, ensuring that all client files and documentation are complete and up-to-date.o Assist with daily janitorial needs of the facility.

*Work effectively as part of a multidisciplinary team.*Provide appropriate interventions in crisis situations.*Perform officer of the day functions for both wellness duty, and stand-by duty tasks.*Collect required data and complete required documentation.*Coordinate transitions to lower levels of care.*Maintain awareness of community resources and assist members to find the appropriate community resources.*Ensure that members served to understand their legal status and rights.*Help members served to achieve greater independence and autonomy.*Safeguard confidentiality; adhere to HIPAA policies.*Provide and document quality and quantity of direct services as required by program standards.*Proper use of screening tools, Columbia and Cage.

I supervised a team of clinical and non-clinical medical personnel and determine staffing requirements, recruit, interview, and select high performing employees. I pride myself on my exceptional responsive customer service, making sure that organizational policies lead to high-quality standards of health care. • Optimized transition to online medical care while maintaining all patient visits during the transitional phase.

At Pathways, I administered the complete revenue cycle review, including partnering with insurance companies and San Diego County for reimbursement. Confirming eligibility for patients for Medi-Cal, Medicare, and private insurance was an important component of my role. I ensured that clean claims were submitted for behavioral health. • Consistently finalized billing within 3 days of the end of the month.

In this role, I created and implemented employee evaluations in a timely manner and provided necessary counseling and discipline according to HR policies and procedures. I led our team to transition to Nextgen EMR from paper charts through effective training, scheduling full implementation roll-out dates, and initiating workflow for all medical and administrative staff. I leveraged EMR to optimize provider schedules and ensure timely, accurate completion of documentation.• Launched monthly one on one meetings/goal setting sessions to bolster staff, resulting in 0% turnover for 11 months.• Efficiency of the learning phase of EMR transition was evidenced by a rapid return to full clinic booking after only 2 days.

At Neighborhood Healthcare, I was in charge of seventy clinical and administrative staff members. I needed to address and resolve employee-related issues. It was my responsibility to facilitate interviews of candidates for clinical and administrative positions. I created and presented staff professional development such as goal setting and monthly one on one meetings.

Focus on process improvement. Created and implemented policies and procedures for office staff to best support the needs of the practice and clarification for the staff

Posted payments for Medicare, Medicaid, PPO, and HMO, including follow up on claim denials.Created and maintained standard operating policies and procedures for all staff to clarify the needs of the practice and patient care.Developed annual budget forecasts and spending caps to ensure the strength of the financial wellbeing of the practice.Implemented and trained staff in the use of Certified Electronic Medical Record in March 2012.Direct responsibility for all aspects of planning, scheduling implantation, and re-organization entire medical practice to a new location in July 2012.Oversaw all human resource activities for a staff of 15, including problem-solving and conflict resolution between staff members and patients.Responsible for providing all annual performance evaluations, written and verbal warnings, and developed all performance improvement plans.Directly responsible for processing all credentialing and re-credentialing of all medical providers including DEA license, state licensure, NPI, CAQH and insurance companies