Oversee efficiency of operational processesParticipate in strategic planning and goal-setting for various business functions, including IT Research methods to improve operations and reduce costsMonitor and report on department performanceSupervise and train employeesProvide administrative support (e.g. updating inventory)Ensure compliance with company policies and regulations

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Lieutenant of Operations Administrative/Manager

Responsibilities included but were not limited to operating and monitoring all systems within the PSEGLI Security Command Center in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures. Be pro-active in searching for any criminal activity, or unsafe activity. Keep close surveillance and make detailed notes of any such activity observed. To record all events and actions taken in a clear, legible and accurate written format. To provide an efficient and courteous telephone answering service and deal efficiently with all inquiries.

Responsibilities included but were not limited to helping manage and coordinate the diverse operations of the Security Control Center, coaching, managing staff, handling disciplinary issues of staff, ensuring the daily operation of the Security Control Center are coordinated with necessary resources, tools and staff. Assign, Correct, modify, and monitor policy and procedures allowing the staff to use considerable judgment to complete tasks. Assigned duties are performed under the direction of the Operations Coordinator and upper Management. Evaluate current operational performance and provide strategic plans for improvements and to ensure compliance with company standards and procedures as well as the North American Electric Reliability Corporation (NERC). Provide direction and guidance to the individual staff members to achieve performance targets. Identify problems in the operations process and resolve them in a quick and timely manner. Follow standard operating procedures for efficient business Operations during normal weather conditions as well inclement and Storm related conditions and maintain clear and accurate documentation for reference purposes.

Ensured the safe, secure, and orderly operations for staff, visitors, and inmate/offenders throughout the department by identifying, validating, and certifying Security Risk Groups and their members and monitoring SRG activities. Certified Trainer of Trainers and conducted Gang Awareness training workshops and seminars to Federal, State, and Local Law Enforcement agencies at the John Jay College of Criminal Justice. A certified trainer/Instructor for the High Intensity Drug Trafficking Agency (HIDTA) of New York State. An expert witness in the culture of urban gangs within the City of New York. Responsibilities included gathering, collating, disseminating, and storage of criminal intelligence information. In addition to normal intelligence obtaining and aggregating information about street gangs, cults, and supremacist groups which have a propensity toward criminal activity and violence. Coordinated and distributed intelligence information to other Local City, State, and Federal Law Enforcement agencies. Obtained information by interviewing witnesses and assembling evidence and reports for litigation or criminal trials. Instrumental in creating forms, computer programs and numerous presentations for Departmental use. Proficient with all departmental computer databases and operating systems. Instrumental in structuring a format for the GIU Facility Information System (F.I.S) data system. Confidential Information Analyst.