Hosting And Support Specialist
Current- Website Customer Support: Take ownership of client support requests, resolving themefficiently and professionally through our ticketing system.- Website Template Spin-Up: Use our Poetic templates to create websites tailored to eachclient's provided content. Proactively identify content gaps and communicate needs toclient and internal stakeholders.- Collaboration and Quality Assurance: Work closely with internal teams to ensure thequality and functionality of each template application. Engage in QA processes, alwaysseeking ways to enhance the final product for the client.- Customer service: With a customer-centric mindset, actively communicate status, roadblocks, and suggestions to the client.- Continuous Improvement: Identify any pain points in the support or migration process andrecommend process or product improvements wherever possible.