Management & Compliance Solutions - Working with businesses to find solutions for:• Quality, Safety & Environmental Management Systems,• Business Management Systems & Governance (development & integration),• Process and Procedure Mapping (design & development),• Digitisation (‘the paperless office’)• Field/Mobile Computing Solutions & Integration,• Compliance Auditing (internal, second & third party audits),• SharePoint (design, development & integration),• Change Management,• Project Management, and• Business Sustainability.

I was accountable for leading the company wide endeavours to continuously improve and streamline our systems and processes through the implementation, maintenance, and improvement of systems with the aim of optimising business processes through digitisation.A major focus is to manage the Integrated Management System (IMS) to exceed ISO 9001, AS/NZ 4801, ISO 18001 and ISO 14001 to continually strive for business improvements and re-certifiation for Quality, Environmental and Safety.

I was accountable for the successful delivery of allocated projects, on time, within budget and to stakeholder expectations utilising corporate project management methodologies, tools and systems.• Develop, implement, monitor & maintain accurate detailed project management plans through consultation with sponsors, stakeholders & service providers. • Monitor & manage project delivery risks through the development and implementation of project specific risk management strategies. • Develop and maintain productive, professional business relationships with sponsors, stakeholders & service providers.• Engage and lead multi-disciplinary project teams by setting clear expectations, assigning duties, assisting with problem solving and monitoring and controlling team performance through accurate reporting and regular communication.• Compliance with all relevant Legislation (such as the Electricity Act 1994), and Ergon Energy policies, procedures and practices.

I was responsible for developing Estimates for Capital Works Projects, predominantly within the Central Queensland region. In executing this role, I confirmed the scope of works, developed project risks, estimates (time and cost, using the coporate estimating tool) and developed the Concept Scope documents. From these documents, a complete Concept Package was developed which provided the Concept Manager the information to gain the appropriate project authorisations for the project to enter the Capital Works Plan.

I was responsible for enhancing, negotiating, and ensuring the successful delivery of the Works Program through resource coordination, forecasting, sourcing, planning and reporting at the Program level. This was achieved by fostering relations with key stakeholders, and identifying priorities with customers, to optimise resource allocation and achievement of the Central Works Program.Key accountabilities were:• Drive delivery of the Service Provider Works Program, by meeting negotiated customer delivery requirements with optimal utilisation of the internal and external resource pools• Analyse and report against the Service Provider Works Program targets to Works Management, the Service Provider and Management, including monitor the preceding upstream Service Provider enablers to maintain a fluent Works Program for all Service Providers.• Ensure the Works Management and Planning practices and processes are operated effectively to support corporate requirements.• Negotiate with stakeholders to understand priorities, ensure the efficient utilisation of resources that effectively deliver the Service Provider Works Plan, and provide ongoing commitment to and exercise independent decision-making in Works Management and resource allocation.• Undertake Works Management strategic and operational planning activities, and implement the resulting actions.

I had the responsibility for development and implementation of a new Australian Defence Force Recruiting (DFR) Service Delivery Model (SDM). My scope included designing the process, IT innovation and redevelopment, through to change management and national rolling out of the process and restructure to 17 centres and 600 personnel across Australia. Some of the accountabilities of my role were:• Negotiation with stakeholders to deliver the best product focusing on client needs, candidate expectations, stakeholder capability,• Developing and implementing standardised process nationally, • Sourcing and implementing new IT capability, • Forecasting changing needs of, and impact to operational capability, and• Change management.

My responsible as Area Manager was for the delivery of the Defence Force Recruiting (DFR) services for New South Wales. This included the management and achievement of company and client objectives through establishing, promoting and maintaining effective working relationships with DFR Teaming Partner’s, Stakeholders, Clients, Customers and Contractors. I was responsible for creating, implementing and managing effective business and marketing plans to meet KPI’s, targets and financial objectives.