Geoffrey Tenney Email & Phone Number

Greater Seattle Area

Seattle

Member of a 24/7/365 Operations team providing support to a collection of internal and external business clients with a dedicated focus on a specific customer.Research, Identify, and troubleshoot RESTful services, Broadcast Media, and assisting with content management; resolving or escalating where appropriate.Creation and maintenance of documentation with a focus on specific customer workflows while contributing at a much wider scope to product knowledge in an internal confluence knowledge-base. Hold weekly and bi-weekly customer meetings and reviews to highlight and action upon any concerns our customers may have.Efficiently and effectively bridging communications between professional services, domestic and international product development groups with customers for high-priority service affecting issues, bugs, and feature requests.Develop and modify scripts to generate reports as requested by our customers.

Debian, CentOS, and Windows server deployment/management. [Ongoing]PC Refresh for Komplete Services. [Ended]Customer Plugin Support for MC Pro Hosting. [Ended]

Bothell, Wa

Provide technical networking support for layer 1-3 issues over e-mail, phone and Salesforce ticketing system to the Government, Network Service Provider and Enterprise customers that use Allied Telesis's Network Interface Cards, Media Converters, SFPs, Switches, Firewalls, Wireless and Management software.Answer pre-sales questions.Carry out administrative tasks such as processing RMA’sGenerate feature and subscription licenses using Flexera's cloud platform software.Created and contributed to an internal wiki to document technical processes.

Seattle, Wa

Atlas Networks is a small data center turned ISP providing Gigabit internet speeds through the Seattle corridor and service as far east as Cle Elum. I setup complex VoIP phone trees in a freeswitch environment, build out exchange platforms for small to midsize companies, deploy, install and manage dedicated, colocation and virtual Linux and Windows servers. I help configure and provision residential and commercial customers on Cisco/Mikrotik/Netgear and various other networking equipment. Additionally, I provide support for all the aforementioned products over phone and through our ticketing system.

Redmond Wa

Console Hardware and Software testing for a Microsoft sub-contractor.

Redmond, Wa

After being hired on as a Tier 2 Network Support technician, I was transferred to the Nintendo Web Development team to help expedite the launch of the Wii U support site, I used HTML, CSS and Javascript to create interactive knowledge articles for Nintendo of America's consumer base. After the WiiU launch I was transferred to first line support to fulfill the holiday demand for CSR's where I helped people troubleshoot Nintendo's entire line of products.

Collaborated with classmates to create assets for a short animation, educational games and an augmented reality Android application explaining how a space exploration vehicle would perform on the surface of Mars.

Answered questions pertaining to coursework and aided in troubleshooting basic problems dealing with 3d Studio Max. Gave a lecture on motion-capture using Boujou and Adobe After Effects. Graded and gave feedback on student’s assignments.