Managed Services can be a complex environment to understand and develop. At Duncanson & Croshaw we take a methodical approach to simplifying this, be it existing engagement reviews or developing new managed service constructs our depth and breadth of experience ensures we can get the best commercial, technical and service construct that creates the best outcomes for your business needs. Process and workflow development is a key to success along with clearly defined demarcation of responsibilities between organisations and their suppliers. Having the structure in place for constant contract and performance review with suppliers is critical in ensuring you get what you pay for, and it continues to benefit your organisation.Our consulting offering focuses on enabling organisations to optimise their Enterprise Managed Services business and achieve operational excellence, financial growth, and customer satisfaction. With extensive experience in commercial responsibility, technology suite expertise, end-to-end business governance and deep domain knowledge. We provide comprehensive solutions tailored to your specific needs. Our proven track record of key achievements ensures that we deliver tangible results and value to your organisation.Business operations in all organisations is critical for overseeing and optimising various aspects of the company's day-to-day activities. We focus on improving efficiency, streamlining processes, and ensuring the smooth functioning of an organisation. We work closely with different departments, including finance, human resources, marketing, and technology, to enhance overall productivity and assist your business in achieving its objectives. Utilising various methodologies to audit and analyse the current environment and providing recommendations for appropriate changes that can be made to improve efficiency and profitability. At Duncanson & Croshaw we can help work on the business whilst you focus on working in the business.

Leadership of the Telstra managed services business operations

Regional GM for Phoneware providing voice call and billing analytics for major organisations and government departments.