Geoffrey John Email & Phone Number

Holland, Michigan, United States

Holland, Michigan, United States

Grand Rapids, Michigan, United States

Helpdesk Manager

Grand Rapids, Michigan, United States

Monitor I.T. Servers and Systems Ensure New Locations Open with All I.T. Needs Direct I.T. Technicians Update and Develop Department Policies Resolve Help Desk Escalations Negotiate Vendor Contracts Oversee Upgrades and InstallationsCorporate Desktop Support

Grand Rapids

• Running regular checks on network and data security (Veeam, Barracuda ESS and Sonicwall end points)• Identfy and act on opportunities to improve and update software and IT systems• Develop and implement the company IT and Helpdesk policies and procedures• Send correspondence and training information to end users• Conduct regular system audits on all hardware and software licenses• Communicate with Directors and Leadership on any IT changes that affect the company as a whole• Oversee and determine time frames for major IT projects including system updates, upgrades, migrations and outages• Work closely with Finance to manage and maintain the IT Budget• Provide direction for IT team members• Identify opportunities for team training and skill advancement• Work closely with all consultants on repairs, monitor license renewals and upcoming expirations• Procure and manage all IT hardware and software• Develop and maintain strong working relationships with vendors relevant to the IT arena

Greater Grand Rapids, Michigan Area

• Provide remote help desk support to users for primarily workstation software and hardware.• Remote and onsite support of PC, Mac, and Mobile Devices including but not limited to hardware and software installation, configuration, maintenance, and replacement.• Monitor customer alerts, incoming support requests, existing support requests for potential escalation.

Greater Grand Rapids, Michigan Area

• Install, support and maintain new printer and APC hardware• Ensure the most cost effective and efficient use of current printer and APC devices• Perform troubleshooting, research and standard to advanced repair and break/fix of printers and APC devices• Install and maintain standard network cable / cabling gear as needed• Suggest and provide IT solutions to business and management problems• Ensure all IT equipment complies with industry standard• Analyze and resolve faults, ranging from major system failures to standard preventative maintenance• Undertake routine preventative measures• Work closely with other departments/organizations and collaborate with IT staff• Plan and implement future IT developments and project work• Create documentation on company Best Demonstrated Practices

Caledonia, Michigan

• Pre-test and building HP, Sun, IMB servers • Installing processors, hard drives, fans, power supplies, heat sinks, DIMMS and DRAM• Testing and configuring servers using HP SmartStart and Easy Set Up software• Firmware Updating on all HP servers and Chassis• Asset Tracking• License Tracking• Testing and verifying DIMM and DRAM using test bed servers• Handling all RMA for defective and/or wrong product.• Help the shipping department receive items into Great Plains• Help build orders to customer specifications• Provide additional computer support where needed• Provided support with inventory control, clean up and audit

Greater Grand Rapids, Michigan Area

• Large Computer Rollout using Microsoft’s SCCM (System Center Configuration Manager)• Rollout consisted of over 300 Desktops, and 200 Laptops• Machine builds with zero interaction from the technician (approximately 3 hr until finish) during this time I would move on to another machine and start a new machine script (7 machines at a time due to lack of space)• Worked with SCCM Admin on any errors that were received• If a machine failed and existed in the environment it had to be removed from AD and SCCM• Tested each machine to make sure they received the correct build and software• Using existing spreadsheet tracked all outgoing and incoming machines for IPCS• Shipped all outgoing machines via FedEx • Provided return shipper with outgoing documentation for migration of old computer to new• Provided support with inventory control, clean up and audit• Re-arranged, tagged and labeled entire inventory location

Greater Grand Rapids, Michigan Area

• Administered Spiceworks Helpdesk system• Setup new users in Active Directory• Implemented and managed new Print Solution• Supported over 150 PC’s and 25 laptops• Supported multiple MFP’s and printers• Managed IT inventory and supplies• Repaired, imaged and maintained PC’s and backups• Troubleshot computer issues for users via help desk requests• Managed infrastructure, including all peripheral hardware such as switches, wireless, LAN, WAN• Supported users on JOBBoss ERP System, ProE CAD Software and MS Office (all versions)

Greater Grand Rapids, Michigan Area

• Implemented and Administered Altiris/Symantec Helpdesk Solution• Coordinated and co-wrote IT Department Service Level Agreement• Licensing Compliance• Supervised and managed small a group of support personnel• Provided service and support to 250 mobile and desktop clients• Maintained and supported Active Directory and VM Servers when needed• Maintained warranty service on all laptops via Prism Point Technologies and CPR• Setup and imaged new computers using Acronis Echo imaging software• Maintained Lenel security system and badges• Maintained over twenty multi-function machines, Laser Printers, Zebra printers and software• Provided backup support to Systems Administrator and Network Administrator• Installed multiple corporate software programs, including Kronos• Installed new LAN lines where needed

4 Years Of Service, Honorable Discharge, E5 - Honorable Discharge

Activities and Societies: • Boat Crew Member Certified • Boarding Team Member Certified • Rescue Swimmer Certified • Watch Stander.

Diploma, General Studies

Activities and Societies: Captain of varsity Soccer - 3 Years