Geoffrey Stoner Email and Phone Number

Currently coverting data housed on VAX servers into Windows environment; analyzing all administrative processes and re-engineering workflows into the new platform. Also perform compliance, procurement, and a wide range of inter-office administrative functions.

Managed $3.5 million yearly budget and a desktop support team of 25 (35 cyclical) employees.Created a premium-level technology support organization reaching 3000 internal clients globally Maintained 96% client satisfaction ratings; organization often cited as “best of breed” Created customer loyalty and attained high employee retention rate by recruiting highly talented, diverse technologists and by training, mentoring and promoting from within Converged three separate support functions (Problem Resolution, Request Fulfillment and Procurement) under single 24x7 “one-stop/no-hassles” teamAccomplished track record of year-on-year results for 10 yearsLiaison to all North American offices and global operations counterparts in London; Established service level benchmarks and drove continuous improvement (10% yearly)Maintained consistently high customer satisfaction ratings (96%) on 45,000 problem resolutions and 20,000 request fulfillments annuallyLiaised with business, engineering and software development teams for implementation of new system deployments and promotions Procured $5 million in technology annually; and improved time to market product delivery; responsible for licensed software trackingManaged technical requirements for yearly incoming analyst classes, software upgrades, department relocations and maintained global equipment standardizationsCo-headed division diversity committee; presented programs to senior management encouraging diverse hiring strategiesPLATFORMS AND APPLICATIONS: Operating Systems: MS Windows Server 2003; SOE (Custom Built Standard Operating Environment), 2000, XP, Winddows 7.Networking: LAN, WANSoftware: MS OfficeRELATIONSHIP MANAGEMENT/VENDOR EXPERIENCE: AT&T, NEXTEL, Lenovo, Hewlett Packard, Xerox

Oversaw $2.4M budget and managed 25 employees logging, dispatching and resolving 400 problem resolutions per weekProvided operational support to 1,100 North American Investment Bankers and Fixed Income employeesOversaw all group budgeting and administrative functions and operations; provided client management coaching to staffSupervised a special projects team that documented all division procedures and acted as the liaison among Desktop Support, Engineering and Development teams; Demonstrated a logical succession of positions, all within technology support and engineering sector, with timely promotions