As an experienced Super and Pensions Fund Administrator, I have built a career providing excellence customer service within the financial services industry. With a solid background in processing allocations, new business, setting up and modifying insurance I have taken great pride in building long lasting relationships with members, advisers and employers. I enjoy working on complex problems and being part of a team, providing professional and timely follow up as outstanding requirements and as issues arise. I'm a confident communicator, a fast learner and an excellent problem solver, bringing strong empathy to resolve customer queries in times of stress and hardship.I am actively assessing Customer Centric Claims, Pension and Superannuation Administrative opportunities, and looking at ways to build further skill in pursuing a career shift into deceased estates or insurance claims, with availability for immediate commencement.I welcome the opportunity to network with industry peers, please feel free to connect with me here on LinkedIn.
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Internals/Pensions Fund AdministratorColonial First State Dec 2022 - Jun 2024Sydney, New South Wales, AustraliaOversee the administration and management of pension funds. Key responsibilities include overseeing the day-to-day administration of funds, ensuring compliance with regulations and standards, maintain accurate records of member details, contributions and benefits, and provide high quality customer service to fund members, addressing inquiries and resolving issues promptly.Achievements• Processing of all Pension Applications within required SLA’s.• Follow up on outstanding requirements with the advisers and investors via both verbal and written communication.• Liaising with Deceased Estates team to setup internal Death Benefit Pensions.• Complying with regulatory requirements. -
Insurance Regulatory ResponseColonial First State Jul 2022 - Dec 2022Sydney, New South Wales, AustraliaManage and coordinate responses to regulatory inquiries and ensuring compliance with insurance regulations. Your key responsibilities include ensuring that all insurance-related activities and products comply with regulations and standards. Coordinate and manage responses to regulatory inquiries, audits and investigations. Prepare reports and documentation for regulatory bodies.Achievements• Provision and maintenance of insurance for members in-line with PYS and PMIF superannuation legislation.• Answering member's insurance enquiries.• General member account maintenance.• Generating reports using excel to create daily tasks for the team.• Sending the teams daily outgoing mail.
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Fund AdministratorIress Sep 2018 - May 2022Sydney, New South Wales, AustraliaOversee the administration and management of pension funds. Key responsibilities include overseeing the day-to-day administration of funds, ensuring compliance with regulations and standards, maintain accurate records of member details, contributions and benefits, and provide high quality customer service to fund members, addressing inquiries and resolving issues promptly.Achievements• Call Centre/Allocations/Alterations/New Members.• Liaise with members and advisers on a daily basis via phone and email.• Setup new members and insurance details while complying with PYS/PMIF.• Process daily contributions and rollins.• Alterations and responding to member and adviser enquiries.• New member reporting.• Reconciliation of monthly general ledger for month end.• Scanning and indexing incoming and sending outgoing mail -
It Production Control/Release Management/Change AnalystTal Australia Jun 2012 - Mar 2017Sydney, New South Wales, AustraliaOversee and coordinate the release of software and system changes into the production environment. Key responsibilities include planning, scheduling and coordinating software and system releases. Implement and manage change management process. Monitor and maintain the stability of the production environment, ensuring high availability and performance.Achievements• Preparation of releases for Production Control.• Daily Batch management.• Quarterly Server Patching coordination.• Deployment of Release packages into Production environments. -
Applications Implementation CoordinatorTal Australia Jul 2011 - Jun 2012Sydney, New South Wales, Australia• Preparation of releases for Production Control• Administration of daily tasks & monitoring• Maintaining and updating of documentation and procedure manuals• Implementing releases into Production, Demo & DR environments• Coordinating PAS development and testing environments DEV, SYS and UAT• Documenting implementation of releases for auditing• Determine between defects and Change Requests
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Fund AdministratorTal Australia Feb 2010 - Jul 2011Sydney, New South Wales, Australia• Processing allocations within service standards• Setting up new members• Responsible for generating welcome letters and following up outstanding items• Peer checking• Various data entry and retrieval jobs• Windows 7 MDE testing for EzLink
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Administration AssistantTal Australia Jul 2006 - Feb 2010Sydney, New South Wales, Australia• Generating new member Welcome Kits within SLA & legislative requirements.• Setting up and running complex mail merges for lost members.• Maintaining content on the PMP/CMS site.• Running of daily redemptions extracts.• Basic redemption processing, rollovers and cash payments• Maintain relationships with employers and advisers whilst contacting them for redemption processing• Daily statistics for redemptions team
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Mailroom AdministratorTal Australia Sep 2005 - Jul 2006Sydney, New South Wales, Australia• Sorting and distribution of incoming and outgoing mail.• Ensures all correspondence received is accounted for; date stamped and delivered within SLA's.• Invoice processing• Attend to enquiries received in the Mailroom
Geoffrey Webster Education Details
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Dimension DataIt Service Management/Release Management -
Performance Edge | A Talent2 CompanyFinancial Services
Frequently Asked Questions about Geoffrey Webster
What is Geoffrey Webster's role at the current company?
Geoffrey Webster's current role is Fund Administration Pension & Super Specialist | Customer Service Officer | Death Benefits & Claims Assistant | Change Management | Compliance | Stakeholder Engagement & Relationship Management | Process Improvement.
What schools did Geoffrey Webster attend?
Geoffrey Webster attended Dimension Data, Performance Edge | A Talent2 Company.
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1insium.com.au -
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